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Recent Reviews from AutoNation Ford Margate

Worst experience ive ever had with any business in my life. They’ve not only destroyed the proud ford family name but their business practices, customer service and candor are nonexistent. My car which is not even 8 years old, begun to electrical issues, every light inside the car came on and i brought it to the delaership over a year ago. They say okay pay a diagnostic fee, paid it. Didn’t work. They said pay a service fee. Paid it didn’t work. They said try to is. Paid it. Over and over I paid and over and over they never fixed the problem. It wouldn’t even be a full day after service and I will encounter the same problems, or sometimes not even leave the parking lot and all the lights come back on. Easily shows and tells me they never test drove the vehicle, nor cared enough to find the problem. Every time i brought it back they charged me more money and kept guessing what the problem was. Ive been out of a vechicle for a year and a half, having to uber or whatever i can to work and pick up my two children who go to different schools. I spoke to service, customer service, service manager and store manager and they acted as if it’s me. Andrew, who is the final manager i finally spoke with, gave me countless excuses and stated they didnt know what the problem is and even blamed me and saying it must be something im doing or that he gave me options and obviously they could fix it. So i left it again. So they came up with a final solution. Their final solution? Eight thousand dollars for a harness which they’re not even sure will work. I looked it up and a harness is $200.00 dollars, so with all the money I spent and markup. An additional 8 thousand, they hope would work. I was heartbroken. I would assume they would try to help me and say “ Mr. Lima we dont know what the issue is and we understand that we keep charging you and nothing is working, 8 thousand is way too much for the car that we've had for a year. Let us get you into something else and we can refund the thousands of dollars you spent leaving it here or put it towards a new vehicle and give you a trade.” Something. Some kind of help, some kind of car and some kind of solution. Nope they want to me to pay 8k for a car i paid roughly a little more in 2015. For a 2015. They’re crooks, won’t help and don’t care. You’re just a check and a way from them to take your hard earned money like any mechanic shop. I will never shop at ford again nor anyone i know. I plan to spend everyday I can to write reviews and tell everyone I know and who they about how I was treated and destroyed by trusting a company that doesn’t care about people and their families.

Jay Lima Aug 27, 2022

I will NEVER use AutoNation Ford Margate again! I took my 2017 F350 there for its 5k maintenance. I have a maintenance contract, through Ford that is very specific on what is to be done anyone of the items is that I paid extra for every oil change to use Full Synthetic Oil. I pointed this out to Adam, the Service Tech when I checked in my truck. I even pointed it out to him when he pulled my maintenance contract up on the screen. Ford Synthetic Diesel Oil is 5w 40 qsd. I travel and have had this maintenance done at locations across the country. Every Ford dealership that I have been to carries it. Well despite showing this to Adam when I dropped off the truck, they Diesel Tech who did the work put in the non Synthetic oil. When I went to pick up the truck I asked Adam if the Diesel tech used the full synthetic oil. Adam said that yes he did. I then pointed out to Adam that according to the paperwork, the tech had in fact put in non synthetic oil so off he went to the back to ask the tech. He came back out and told me that the tech put in the specific oil that Ford requires and that it is the same oil he always puts in my type of truck. This, despite what my contract and all other dealers have done, this tech new better. He even said they don't stock full Synthetic diesel oil. Adam was absolutely no help. He backed his tech even when I showed him paperwork from a previous 5k service that listed the oil used as the 5w40qsd type. Well it took the service manager getting involved to get this situation corrected. At one point, the service manager looked at Adam and said, "just give them what they want". As Adam walked back to the service bays to tell the tech to do a new oil change with the correct oil he muttered to himself, but clearly loud enough for anyone around to hear, "I'll see if the tech "will" do it." Well, sure enough not only did they have the correct oil in stock, but the tech did the new change, including a new oil filter. This level of service is completely unacceptable. As Adam was finishing up the paperwork he did say that he was sorry for any confusion. Of course he did not say that he was sorry for being such a big horses butt. Frustrated, you bet I am. But I do want to thank the service manager for making the right things happen. Too bad it should never have gotten that far. At the very least, when the service tech thought he knew better and was not going to do what the contract called for, Adam should have called me immediately to let me know. We would have cleared things up then and there. A complete cluster. Stay away from this place and if you must go there, and Adam is your Service Tech, immediately ask for someone else.

Ronn Greengas Oct 29, 2021

I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!!

Maurice Dixon May 20, 2021

DO NOT BUY A CAR FROM HERE!!! Carless, and dishonest are just a couple words to describe their service/customer service. I told them what I wanted but I'm stuck with something different which no one should've ever gotten. Please read my story below before any thought of buying from here. I found a desirable SUV on Carfax which was there when I checked on a call to schedule an apt. with Margate. It was sadly surprising when it was at another lot when I arrived. So they hassled me to bring it to their location or tell me what lot it was at so they can secure the sale of course. Who knows if they lied, but they sure lied to my face soon enough. The salesman Chris Cavalieri suggested a similar vehicle they had on their lot. It had a loud motor in the test drive but I had good faith as the salesman was very positive about it's condition. Nothing seemed wrong in what we saw in the Carfax/history. Promises were made to top off all the fluids, and change the oil which you will read how they must have not done that for years in the outcome of my experience. They were all talk when it came to my sale, and even asked for more than my budget which I planned for with my originally desired automobile. They mistook my kindness for weakness and I ended up with the other thing on the lot by the end of the day. After 24 hrs, it overheated from a coolant leak!!! I got it to the dealership and asked them for their service. Their response was that a radiator cap was loose. "Nothing serious" they said candidly. I should’ve turned the keys over to return it for a full refund that very evening I picked it up. Week later, Covid-19 struck and I unfortunately got layed off which didn't help. 6 MONTHS and 3k miles later, guess what? ENGINE BLOWN!!! The lift rod was knocking which ruined the surrounding parts due to bad oil. I called politely to figure something out and was denied and transfered a ton like a hot potato. I was cool at first, but no longer after this terrible experience. I will be $4.5k in the dumps after replacing the engine with my trusted family mechanic.

Koch Family Nov 4, 2020

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