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Recent Reviews from AutoNation Ford Margate

I will NEVER use AutoNation Ford Margate again! I took my 2017 F350 there for its 5k maintenance. I have a maintenance contract, through Ford that is very specific on what is to be done anyone of the items is that I paid extra for every oil change to use Full Synthetic Oil. I pointed this out to Adam, the Service Tech when I checked in my truck. I even pointed it out to him when he pulled my maintenance contract up on the screen. Ford Synthetic Diesel Oil is 5w 40 qsd. I travel and have had this maintenance done at locations across the country. Every Ford dealership that I have been to carries it. Well despite showing this to Adam when I dropped off the truck, they Diesel Tech who did the work put in the non Synthetic oil. When I went to pick up the truck I asked Adam if the Diesel tech used the full synthetic oil. Adam said that yes he did. I then pointed out to Adam that according to the paperwork, the tech had in fact put in non synthetic oil so off he went to the back to ask the tech. He came back out and told me that the tech put in the specific oil that Ford requires and that it is the same oil he always puts in my type of truck. This, despite what my contract and all other dealers have done, this tech new better. He even said they don't stock full Synthetic diesel oil. Adam was absolutely no help. He backed his tech even when I showed him paperwork from a previous 5k service that listed the oil used as the 5w40qsd type. Well it took the service manager getting involved to get this situation corrected. At one point, the service manager looked at Adam and said, "just give them what they want". As Adam walked back to the service bays to tell the tech to do a new oil change with the correct oil he muttered to himself, but clearly loud enough for anyone around to hear, "I'll see if the tech "will" do it." Well, sure enough not only did they have the correct oil in stock, but the tech did the new change, including a new oil filter. This level of service is completely unacceptable. As Adam was finishing up the paperwork he did say that he was sorry for any confusion. Of course he did not say that he was sorry for being such a big horses butt. Frustrated, you bet I am. But I do want to thank the service manager for making the right things happen. Too bad it should never have gotten that far. At the very least, when the service tech thought he knew better and was not going to do what the contract called for, Adam should have called me immediately to let me know. We would have cleared things up then and there. A complete cluster. Stay away from this place and if you must go there, and Adam is your Service Tech, immediately ask for someone else.

Ronn Greengas Nov 1, 2021

Ronn Greengas Oct 29, 2021

I would have given this dealership a 1-Star review until I met Johnny Lee. He turned a HORRIBLE experience into a more pleasant one. Mohammad was my sales associate. Very pushy and inattentive. There is a certain excitement you usually feel when buying a new car, but that did not happen here. His manager Chris was partially helpful. Told me I need to put 10k down for a Daytona 392 if I want a payment in the mid 600s. For my credit score to be 740+, I tooo that as an insult. You can just feel when someone wants to sell you a car vs when someone just has no faith and would rather not waste their time. I fault myself for returning to this dealership, but I did research on the car prior to going in. Carfax was too clean to pass up on the car so long as the offer was well put together. I’ve never had to tell a dealer how to get a better payment nor have I had to fight for them to beat the interest rate from my bank’s pre-approval. All of these things plus the car was barely washed at the end of the deal just makes a bad name for the automation brand. This is my 4th car from Autonation and I LOVE the company, but this dealership definitely needs some work in terms of customer service. Sad part is if I wasn’t ready to make a deal with my bank, I would have never met Johnny Lee. He completely changed the atmosphere. He found a way to beat my bank and just treated me as a person. He listened and was very attentive to my concerns (something none of the others were able to do). I would not advise anyone visit this dealership and do any deals without Johnny Lee having a conversation first. He will truly try and make it happen. Thank you again Johnny! I will pray for the rest of you. UPDATE: brought my vehicle in for service and the entire service department’s computers were down. They told me to leave my info and someone would be in touch. I stressed the importance of logging my info because I drive a lot and I am approaching my mile limit. They claim to understand and that someone will contact me. Days went by without contact so I called in and reexplained my issue and was promised that someone will be in contact. Long story short, I am now over my miles and no one remembers my story. Once thing that was interesting is that they had another individuals name listed for my car which had me worried about my paperwork. After some time has passed and I’ve been able to dwell….this is by far NOT a good dealer to complete your business with. I will take the blame for dealing with them, but buyer beware! If you have a funny feeling when you enter that store, run.

kelan williams Oct 15, 2021

Pros: Other dealerships will not hesitate to blatantly lie to you, waste your time and gas and bake and switch you (@Napleton West Palm Hyundai and many others), but since Autonation is no hassle (which unfortunately just means they overprice their vehicles and disallow any & all negotiation), this won’t happen at an Autonation. I received an automated email from another salesman at this location scheduling an appointment with me to look at a vehicle, then showed up and he was not in the office or available. BUT The reps at Autonation Ford checked that the vehicle I was interested was actually 100% on the lot and not pending contract, and Dain jumped into help me. I will also say Dain and Val were patient and helpful on the day of purchase, and Dain is kind and does always get back to me. The cons: perhaps this is reflective of management or of the shady nature of a dealership than the people I dealt with particularly, but once your sale has been made, it takes a lot of time and pulling teeth to get anything else done. For one, no one would try to get an answer or solution for me; anyone outside of my salesman would not help me at all except to tell my salesman to get back to me. I couldn’t speak with anyone directly. My vehicle was at a different dealership in Pembroke and while purchasing the vehicle I was under the impression I should receive the vehicle within maybe a day or two if not same day. After purchase they said it still needed to go through inspection and detailing (why was it listed before inspection?) and it could be a few days. After purchasing, I was provided a loaner car. Helpful, but it was an ant-infested (literally infested) gold Ford Fusion, so probably the least desired vehicle on the lot. OK. Over a week later and many follow ups the vehicle was ready around 8 pm. I picked it up and was notified for some reason the standard backseat headrests weren’t available and has been ordered and to expect them sometime next week. I requested an inspection report and almost 2 weeks after purchase I’m still waiting on the headrests and and the inspection report. Dealership won’t let you speak to anyone but your salesman with questions or needs but they keep them way too busy to be able to handle that. I had to get in touch with title clerk myself after a ton of miscommunication and wasted time. Not the salesman’s fault, he stays busy trying to sell more cars. But I needed help and it was like pulling teeth to get it.

Chelsea Heard Aug 23, 2021

I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!!

Maurice Dixon May 20, 2021

DO NOT BUY A CAR FROM HERE!!! Carless, and dishonest are just a couple words to describe their service/customer service. I told them what I wanted but I'm stuck with something different which no one should've ever gotten. Please read my story below before any thought of buying from here. I found a desirable SUV on Carfax which was there when I checked on a call to schedule an apt. with Margate. It was sadly surprising when it was at another lot when I arrived. So they hassled me to bring it to their location or tell me what lot it was at so they can secure the sale of course. Who knows if they lied, but they sure lied to my face soon enough. The salesman Chris Cavalieri suggested a similar vehicle they had on their lot. It had a loud motor in the test drive but I had good faith as the salesman was very positive about it's condition. Nothing seemed wrong in what we saw in the Carfax/history. Promises were made to top off all the fluids, and change the oil which you will read how they must have not done that for years in the outcome of my experience. They were all talk when it came to my sale, and even asked for more than my budget which I planned for with my originally desired automobile. They mistook my kindness for weakness and I ended up with the other thing on the lot by the end of the day. After 24 hrs, it overheated from a coolant leak!!! I got it to the dealership and asked them for their service. Their response was that a radiator cap was loose. "Nothing serious" they said candidly. I should’ve turned the keys over to return it for a full refund that very evening I picked it up. Week later, Covid-19 struck and I unfortunately got layed off which didn't help. 6 MONTHS and 3k miles later, guess what? ENGINE BLOWN!!! The lift rod was knocking which ruined the surrounding parts due to bad oil. I called politely to figure something out and was denied and transfered a ton like a hot potato. I was cool at first, but no longer after this terrible experience. I will be $4.5k in the dumps after replacing the engine with my trusted family mechanic.

Koch Family Nov 4, 2020

BE AWARE CUSTOMERS, POSSIBLE SCAM, CHECK YOUR SERVICE POINTS. I was in to receive service on my vehicle. I waited there for 3 hours after being told it would not be that long and at the time of checkout, I asked if I had any redeemable service points. They said no and I could not understand that as I have been going for routine maintenance every 6 months and for repairs that add up to at least $300 each time I go. Andrew, my service advisor told me I have to speak with the service manager, Sean. Sean told me they had not given me points for at least 1.5 years. I have a credit available that is due me and supposed to be credited back to my credit card. I have called Sean at least 6 times to find out information on when and how I will be credited and he said he has to find out. I keep calling and he has not returned any calls. This has been going on since December 5th. It is now the 18th of December. I was now told by a receptionist that Sean is out of town and he left my situation hanging without even a courtesy call or letting me know he would attend to my issue when he returned. I then reached out to the GM, James Lanzaro. I had to leave 2 messages even though I was told he was at the dealership and he has yet to return a courtesy call. I then reached out to Emma on Fords online chat service for this location and she gave me the runaround as well and did not take my complaint seriously. I have been a loyal customer at this location for 7 years. A customer should not have to beg for a phone call back or be blatantly ignored. This is a simple fix of a credit to my credit card and they obviously don't care or they would have at least placed a courtesy update phone call. They are taking advantage of customers by not crediting them with earned service dollars and then are denying the customer any credit back for which I had paid through all my service appointments. I WONDER HOW MANY OTHER CUSTOMERS THIS IS HAPPENING TO. Shame on you Sean and James for ignoring a loyal customer and not applying the credit I have earned back to my card since it was your error for the past 1.5 years. Your actions are deceitful and you are keeping money that is mine. Last time I checked, that is considered theft.

Laura18 Dec 18, 2017

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