Recent Reviews from AutoNation Ford Margate

Ignacio was very helpful and got my tire replaced quicker than I expected.

Kim Delucia is an outstanding sales person. She explains is detail all the specifics of the cars she has on their site. Kim takes time and care with you. She does not pressure you into buying something you cannot afford. Kim is the best!

Great place and very professional.

Had to order a part. My service advisor, David, kept me well informed throughout the entire process.Had an appointment both times I went in and got taken care of immediately and the car was returned to me in a timely manner

They had my truck for five days. They told me my radio/entertainment system problem was resolved. After picking up the truck from the dealer on my way home the radio still has issues and has not been fixed. Service advisor said to bring vehicle back and get me in a loaner again. I do not want a loaner. I want my Vehicle fixed. So I went back and They did more diagnostics. Then they said they need to send this information to Ford in order to get a solution. And that could take 1 to 3 days. OMG.

The service was incomplete. I even brought to the attention of the service person that my tire pressure was registering very low and he said he was sure it had been checked and it would reset after driving a few miles. After several miles that day it didn't reset and I had to stop at a gas station to inflate all 4 tires.

This has been THE WORST DEALERSHIP EVER! They sold me a lemon car that SHUTS OFF on me WHILE IM DRIVING WITH MY 5 year old in the car. The past 2 weeks I’ve been calling and was told by BRANDON that his manager JIM will call me and never did. I went into the dealership screaming and yelling because this weekend I almost gotten into an accident and JIM ignored me in person and called the police on me for being upset and yelling due to them not wanting to help me about a car that SHUTS OFF WHILE IM DRIVING ! They taken my car TWICE and this is the THIRD TIME. Once the police came that’s when JIM want to “inform” me through the police that my warranty is expired but I can use my prepaid maintenance to fix the problem. Mind you I’m a ducking customer I come first why didn’t JIM say that?! He immediately called the police like a child just to not worry about my car. Now if I get into an accident it’s all Autonationa FALUT ! For not fixing the problem correctly

This has been THE WORST DEALERSHIP EVER! They sold me a lemon car that SHUTS OFF on me WHILE IM DRIVING WITH MY 5 year old in the car. The past 2 weeks I’ve been calling and was told by BRANDON that his manager JIM will call me and never did. I went into the dealership screaming and yelling because this weekend I almost gotten into an accident and JIM ignored me in person and called the police on me for being upset and yelling due to them not wanting to help me about a car that SHUTS OFF WHILE IM DRIVING ! Researched the lemon law and found this out! They taken my car TWICE and this is the THIRD TIME. No wonder why he called the police ! He doesn’t want to deal with this LEMON LAW !

This has been THE WORST DEALERSHIP EVER! They sold me a lemon car that SHUTS OFF on me WHILE IM DRIVING WITH MY 5 year old in the car. The past 2 weeks I’ve been calling and was told by BRANDON that his manager JIM will call me and never did. I went into the dealership screaming and yelling because this weekend I almost gotten into an accident and JIM ignored me in person and called the police on me for being upset and yelling due to them not wanting to help me about a car that SHUTS OFF WHILE IM DRIVING !

Angel was a great rep. The entire process was pain free and efficient. Definitely recommend.

Awesome service department. Brandon is the best!!!

I would have given this dealership a 1-Star review until I met Johnny Lee. He turned a HORRIBLE experience into a more pleasant one. Mohammad was my sales associate. Very pushy and inattentive. There is a certain excitement you usually feel when buying a new car, but that did not happen here. His manager Chris was partially helpful. Told me I need to put 10k down for a Daytona 392 if I want a payment in the mid 600s. For my credit score to be 740+, I tooo that as an insult. You can just feel when someone wants to sell you a car vs when someone just has no faith and would rather not waste their time. I fault myself for returning to this dealership, but I did research on the car prior to going in. Carfax was too clean to pass up on the car so long as the offer was well put together. I’ve never had to tell a dealer how to get a better payment nor have I had to fight for them to beat the interest rate from my bank’s pre-approval. All of these things plus the car was barely washed at the end of the deal just makes a bad name for the automation brand. This is my 4th car from Autonation and I LOVE the company, but this dealership definitely needs some work in terms of customer service. Sad part is if I wasn’t ready to make a deal with my bank, I would have never met Johnny Lee. He completely changed the atmosphere. He found a way to beat my bank and just treated me as a person. He listened and was very attentive to my concerns (something none of the others were able to do). I would not advise anyone visit this dealership and do any deals without Johnny Lee having a conversation first. He will truly try and make it happen. Thank you again Johnny! I will pray for the rest of you. UPDATE: brought my vehicle in for service and the entire service department’s computers were down. They told me to leave my info and someone would be in touch. I stressed the importance of logging my info because I drive a lot and I am approaching my mile limit. They claim to understand and that someone will contact me. Days went by without contact so I called in and reexplained my issue and was promised that someone will be in contact. Long story short, I am now over my miles and no one remembers my story. Once thing that was interesting is that they had another individuals name listed for my car which had me worried about my paperwork. After some time has passed and I’ve been able to dwell….this is by far NOT a good dealer to complete your business with. I will take the blame for dealing with them, but buyer beware! If you have a funny feeling when you enter that store, run.

Great service, the service advisor Brandon was very knowledgeable and helpful. The technician did a great job.

I would love to give a shout out to the management team and specially to Shmae (I hope I'm spelling his name right). He was the only one to step forward and understand my frustration to schedule an appointment with the Autonation Protection Plan. I'm very thankful for his time and consideration and he also make sure I was getting taken care of with the Insurance. I believe this needs recognition and the same way we complain when somebody do something wrong; the same way we have to take time and accomplish those who are taking the extra mile like Shame to do it right. This experience definitely turned me from detractor to promoter. Definitely Ford has a key employee right there. Keep it up! 💪🙌

Great experience and great group of people to help you out with your car problems. Great service and good prices...

This place oil change was $20 more than the usual oil change at other dealerships

Showed up at 9:20 am for an oil change, did not leave until 11:40. Yes, only for an oil change. Upon check in, I asked if they could check a noise my car was making. I was told they didn’t know how and wouldn’t do it since I had a Lexus and they were a Ford dealer. At 11:30 I asked why was it taking so long for an oil change, I was told the mechanic 1) had a lot of paper work to complete 2) didn’t know how reset the light because I had a Lexus and they were a Ford Dealer. I asked there was another AutoNation I could go to that had the capabilities to work on my car and was told no. After waiting an additional 10 minutes just to bring my car around, there was black grease marks all on the door and seat of my beige leather interior. Mind blowing just for the lack of consideration. When I asked why would you bring my car back in this condition I was told the mechanic was new…. Complete waste of money to prepay my maintenance from AutoNation Lexus when I’m closest to an AutoNation Ford to actually complete the maintenance. It appears they are incapable of actually maintaining my vehicle and take 2 1/2 hours to complete a simple oil change. I then had to go directly to the car wash to clean up the mess left behind.

The sales and service teams at Autonation Ford Margate are amazing. Everyone I have worked with has been great including and especially JP, Michelle, Shomari, Kadeem and Johnny. I will never buy a truck or car from anyone else. These guys are absolutely the best.

Recently visited AutoNation Margate service dept. Saw my regular Service Writer Andrew, and as always he did a great job. he was managing a customer ahead of me, but took time to make eye contact and acknowledge me that he would be with me shortly. I appreciate that simple courtesy, it goes a far way. The service was for a oil change and a tire replacement due to road hazard. The service was done in a timely fashion and I paid and departed. The only bad part was when I got home and noticed that the spare tire had been put back in the bed of the truck and required me to crawl around on the ground under the truck, to replace it to its holder. I'm a little put off to have to do this from a hot driveway in Florida, when the truck was on a rack and the technician clearly would have been able to do this easier. I've bought tires, a lot of places and never had to tell them to replace the spare to its specified area after doing the tire service. I would have given this a 4-5 star but after getting all sweated in the heat, I gotta give this visit a 3

Ignacio was the best service advice I had at AutoNation Ford Margate ; very knowledgeable and friendly with the right approaching. Thanks for all your support

At first I was a little hesistant to go to this service center due to the other reviews not being good but I decided to take a chance and I don’t regret it at all. My car needed to be looked at immediately due to a burning smell and AutoNation Ford was able to fit me in first thing in the morning. My service advisor Ignacio Cidad was super friendly and explained everything that was going on with the vehicle clearly. He went out of his to ensure that I didn't have to pay a single dime since it was a wear and tear damage that wasn’t covered under the warranty. I am glad Ignacio was my advisor and was able to make my experience at AutoNation much different then I expected.

As usual They got me in on Time Fixed Recalls and On The Road Again

Although I did not have a issue with the dealership and/or associates, I do have a problem with being charged over $7.00 for washer fluid which I did not ask for. I also had an emissions recall that they would not honor because it expired 15 days prior to my visit. I have worked for dealerships for over 20 years, in service, and have never in that time seen a "RECALL EXPIRE". I was told that my extended warranty would cover but I would have to pay a deductible. I chose not to get the service, BECAUSE THIS IS A FORD MANUFACTURING ISSUE!! I think it is horrible that FORD will not honor a "RECALL". Feel free to contact me regarding my still pending "RECALL".

Took my car in with what seemed like transmission issues. Met with Shomari in the service center that morning and he had my car looked at that very same day. I was able to pick it up the next morning. Unfortunately, this issue was more severe than we first thought and my check engine light/issues came back later that afternoon. I called Shomari and they were able to take care of me - got my car towed back to the shop and looked at again. They found the real issue, ordered the parts the same day and worked with Ford to make sure it was covered. Shomari was great, kept me updated on the status of my car throughout the process and had my back when it came time to pull out the wallet. I would absolutely recommend AutoNation and would certainly recommend Shomari. Grade A dude

They take care of me great

My husband dropped my car at 7:22am for oil change and tire rotation. After almost 5 hours of waiting,... FINALLY they said that the car is ready. Before leaving the parking lot, I checked if the tire has been rotated but it was NOT. This is not the first time happened, how I know that my tire was not rotated because I marked it. One more thing, the mechanic did not put new sticker reminder in my windshield. VERY FRUSTRATED!!! I paid $19.99 for a tire rotation, I hope I can get my money back.

What started as a nightmare( Ford dealership in Clemson, SC...Anderson I believe... 2 months of waiting on a part that I later found out was never ordered and the employee had quit) was quickly resolved with the help and direction of my service representative (Shomari Willis) and his service manager @AutoNation in Margate. It still took some time , however, they stayed in contact with me and kept me up to date. I was finally able to get my son's car back to him in "Working" condition. To Shomari Willis and his Service manager, your commitment to ensuring that the job was done correctly makes me happy that I got my son's car back to him up in college. Thank you for going above and beyond with a staff shortage. I don't know what we would've done without your mission to satisfy your customer. Thank s again👍🏾👍🏾👍🏾

Fabulous sales team, they were welcoming from the beginning! Sales process was swift and after sales extremely friendly. Can highly recommend this dealership.

Convenient Location, Great Service

Great experience

Is airbag recall fast Carrier service

Brendan and Jim were awsome. Even after I got a little annoyed when i was told it would take longer than promissed, they were profesional and respectful and assured me they would do to keep me on my days scheduled appointment. I eas out 10 min later than anticipated so in the end i was able to maintain my schedule. Cudos to an excellent service team.

Great and welcoming service. I would like to mention that Brandon at the service department was very helpful and made bringing my truck in very easy. Got my truck in and out the same day.

My service technician, Adam, was very rude. He complained about another employee in front of me. It was clear he was frustrated because they were short staffed, however, that is no excuse to be rude to customers. I had an appt. for an oil change at 7 am and was the first person at the service department, before they had even unlocked the doors. I let him know I had an appointment at 9:30. At 9:20, I had to remind him and he basically told me it was my fault and that I told him I had to leave by 9:30. I said, no, I said I had to be somewhere by 9:30 and he just shrugged and shook his head at me. Then when he was finally checking me out, he told me it would be quicker if I paid out of pocket with my card since I was in such a rush but if I wanted to pay with my ford pass points, it would take longer. This was because he did not know how to do it with the ford pass points. He finally asked another tech to help him and the other young man, Sean, was very nice and had me out of there quickly using my ford pass points. I work in the restaurant industry on the weekends and understand everyone is short staffed and it is frustrating, however, it is not an excuse to be rude to paying customers. I was very disappointed. To be honest, I would rather just go back to my private mechanic in Fort Lauderdale and pay out of pocket from now on to avoid this kind of treatment in the future.

Oil change for a diesel F150 was ridiculous high, the highest I’ve ever paid at a dealer, and worst of it, they would not take a Ford credit/gift card. Needless to say, I will not be returning there!

Shomari was very helpful, he was able to help me out in an emergency and get my car back on the road in no time.The best place to take your vehicle for service, friendly staff and quick service.

Alex Montero was my dealer. He helped me in all the process because was the first time that I lease a vehicle. I really recommend, specially If you speak Spanish Alex is the man.

Been coming here since it was Quick Lane and Andrew has always been great. Very professional and courteous to all things related to the maintenance of my car. The website unfortunately told me that I had shuttle service scheduled but when I arrived to my appointment it was unavailable. Had to spend $20 on Uber that day but despite that everything was good

Very accommodating!

had a great experience jean help us get into a f150 and made it feel like we where right at home, got us in and out in no time ...thanks Jean

I always have a great experience at this dealership, they give the best price. They don't beat around the bush or upsell me on things a don't need. Plus they always give me a great price! This is the only dealer I'd trust with my car and the only dealer I'll buy my next Ford vehicle from. A shoutout to Jim Cady in service, I felt like he treated me like I was his son. He promised me I'd receive my car in evening, and he delivered on that promise. Thanks Jim!

Very nice people and great service!

My biggest mistake is going to this Ford and purchasing a vehicle from them which I’ve had for two years and to find out water is leaking from roof when the car had never been in any accident and was supposedly in good condition when I bought it Totally not true my worst nightmare and also trusting my vehicle here for repairs and service is a big risk. Now the issue is starting to manifest and nothing can be done about it.this car had to be defective and I wasn’t made aware all they care about is money. Dealership sales people cars that are no good this is so sad.Theses peoples really don’t need to be open at all …

Good service and fast. I went in for a recall repair and they had my car ready in a couple hour. Staff was great.

Excellent service at AutoNation Ford in Margate! They provided great customer service, Brandon kept me informed as the work progressed and made sure that they completed the necessary services in a timely manner.

The sales experience was very good. Michele D. is so caring and really wants to make sure you get what you want. The F/I experience was much more pleasant than I expected as they offer you the various extended items/warranties and don't keep trying if you say no. In fact, the went out of their way to find the one thing I needed extra. I actually had to bring the vehicle in the following week to tweek some minor things (door needed adjusting) and the service experience was great and it was fixed perfectly.

NO CAR WASH!!-NOT EXACTLY THE BEST SERVICE I HAVE EVER HAD/* I FEEL YOUR PEOPLE COULD HAVE DONE BETTER:(

the worst dealership I’ve ever been to.

Customers Service is the best I have ever seen. From JP and John to Jose our salesman, everybody made us feel like part of their families. This is the type of place you would like to be part of. Definitely recommend.

Tom and the staff are easy to work with. Fast and efficient.

My old truck finally had enough last week Had no choice but to purchase a new one AutoNation was my first stop and it was the Right choice Michelle was great Thanks again.

I can never said enough of my dealer and the Service I get here specially with my service specialist ANDREW he is the greatest

Shomari is AMAZING as usual! Once I turn things over to him, I don’t worry too much. AutoNation Ford service is wonderful.

All went as smooth as ice from the roadside appt And pick up to the great service at margate ford And ighy was a great help

I needed a truck for my career and life change. Dain was my helping me. He was very professional and he went above and beyond to make sure that I found the product that I needed and wanted. From the test drive to driving out of the dealer the whole staff was amazing. Vas helped me on the financial matter and he made the magic happen to make sure that I went home happy. Definitely 5 stars. Loved every minute

They take care of their customers. We own to Fords, a 2016 Fiesta ST, and a 2020 Escape. I have all maintainance done by their excellent service department.

THE MGR...CHRISTOPHER CAVALERI WAS RUDE,NASTY AND MOST OF ALLL "DECEITFUL" THROUGH THE PROCESS OF TRYING TO BUY A CAR,BUT MY SALESMAN MR SHALKH TRIED SO HARD TO SAVE THE SALE.MR CAVALIERI PUT A DIFFERENT CONNOTATION TO THE "S" IN THE WORD OF SALESMAN! NO STARS!!!!!

Exceptional customer service. Car was repaired in less time than estimated.

Very pleased with the professionalism, service and outcome.

AUTO NATION ASKED FOR A REVEIW SO HERE IT IS.....I own a 2016 Ford Focus I have taken my car to Auto Nation in Margate where I bought it in 2017. I have repeatedly told them the transmission is slipping I was told no it just drives that way On Aug 10 2021 I took it to them again THIS TIME they wanted me to pay over $3000 for a clutch in the transmission.. I took my car to plantation Ford who fixed my Transmission and it only cost me $100 the deductible for the extended warranty on the Transmission that Ford has to provide due to a class action lawsuit. My car runs better than it ever has in the 4 1/2 years i have owned it. Go to a real dealer Go to a place where they listen to the customer. It is obvious these people are only interested in trying to get you to pay them for something that is covered. Go to Plantation Ford they are honest and reliable. Go anywhere else but not Auto Nation!!!!

My daughter owns a 2016 Ford Focus She has taken my car to Auto Nation in Margate where I bought it in 2017. She has repeatedly told them the transmission is slipping She was told no it just drives that way On Aug 10 2021 She took it to them again THIS TIME they wanted her to pay over $3000 for a clutch in the transmission.. She took her car to Plantation Ford who fixed her Transmission and it only cost her $100 the deductible for the extended warranty on the Transmission that Ford has to provide due to a class action lawsuit. She keeps saying her car runs better than it ever has in the 4 1/2 years she has owned it. Go to a real dealer Go to a place where they listen to the customer. It is obvious these people are only interested in trying to get you to pay them for something that is covered. Go to Plantation Ford they are honest and reliable. Go anywhere else but not Auto Nation!!!! Shame on you Auto Nation!!!

My experience with AutoNation Ford Margate was great. My car had numerous issues which were all taken care of expeditiously. I love the way my baby now rides! Kadeem was extremely helpful as well as Ignacio. Thanks guys!

We spent three hours waiting for an oil change. We had requested an appointment the day before and regardless this, we spent three hours waiting for the service to be done. We were informed that they don’t have enough people working and one mechanic may be working on 5 or more cars at a time. Where is the manager? Where is the person doing the schedules? They were “at a meeting”. The keys were handed to us when the service was done and no person came to us for advice on next maintenance or to report some concern about future repairs, as normally done. The name of the Service Director is Jim Helm. Shame on AutoNation Ford!!

Nice and easy transaction, no high pressure sales people.Michelle Denyse a pleasure to work with. 3rd vehicle purchased at this location.

Todo un lujo, los carros de alta gama, como el Mustang Cobran 110.000dolares 2021, y si busca un carro de trabajó,ahí lo encuentra.

Take your money but won't give it back. Called and actually spoke to someone in the finance department one time. Have been trying for two days to call and the line keeps you on a loop. The only people that answer are in sales and when they transfer you it loops again.

Paying for things you have to remind them. They don’t provide a car while your car getting serviced

Great Service at a reasonable price. Mechanic was very knowledgeable. Will keep bringing my cars here. Does not has to be Ford.

Kim Deluca (sales) and Vasile Bors (finance) are fantastic! Definitely made the process easy. Their customer service is top-notched. Thank you, AutoNation Ford Margate

Pros: Other dealerships will not hesitate to blatantly lie to you, waste your time and gas and bake and switch you (@Napleton West Palm Hyundai and many others), but since Autonation is no hassle (which unfortunately just means they overprice their vehicles and disallow any & all negotiation), this won’t happen at an Autonation. I received an automated email from another salesman at this location scheduling an appointment with me to look at a vehicle, then showed up and he was not in the office or available. BUT The reps at Autonation Ford checked that the vehicle I was interested was actually 100% on the lot and not pending contract, and Dain jumped into help me. I will also say Dain and Val were patient and helpful on the day of purchase, and Dain is kind and does always get back to me. The cons: perhaps this is reflective of management or of the shady nature of a dealership than the people I dealt with particularly, but once your sale has been made, it takes a lot of time and pulling teeth to get anything else done. For one, no one would try to get an answer or solution for me; anyone outside of my salesman would not help me at all except to tell my salesman to get back to me. I couldn’t speak with anyone directly. My vehicle was at a different dealership in Pembroke and while purchasing the vehicle I was under the impression I should receive the vehicle within maybe a day or two if not same day. After purchase they said it still needed to go through inspection and detailing (why was it listed before inspection?) and it could be a few days. After purchasing, I was provided a loaner car. Helpful, but it was an ant-infested (literally infested) gold Ford Fusion, so probably the least desired vehicle on the lot. OK. Over a week later and many follow ups the vehicle was ready around 8 pm. I picked it up and was notified for some reason the standard backseat headrests weren’t available and has been ordered and to expect them sometime next week. I requested an inspection report and almost 2 weeks after purchase I’m still waiting on the headrests and and the inspection report. Dealership won’t let you speak to anyone but your salesman with questions or needs but they keep them way too busy to be able to handle that. I had to get in touch with title clerk myself after a ton of miscommunication and wasted time. Not the salesman’s fault, he stays busy trying to sell more cars. But I needed help and it was like pulling teeth to get it.

Friendly staff where they remember your name

My experience with autonation margate Ford was exceptional. I dealt by internet and phone with sales representative, Maxwell Byrne, and it was the most pleasant auto purchase experience I have had.

DO NOT COME HERE. This place is in dire need of service revamp and training. It’s ridiculous how bad the service is. No communication from agent to agent or other departments, “parts doesn’t seem to be picking up calls” an agent said at his desk. Calling in is an absolute joke, I’ve been hung up, transferred mid-sentence, transferred to an answering machine several times. Please get it together.

love the truck. sales lady kim was nice .thanks again

Whats the point of making a Service appointment online when you car isn't looked at for 2 days? Also what's the point of signing up online for a shuttle ride home then you find out the shuttle isn't running? And why does the sales manager have to condescending? And then you pick up your car and the repair men have left litter in it? Wow.

We had an awesome experience. We have been car owners for over 40 years and have experienced this type of service only a few times. We were helped by Maxwell Byrne. Max was extremely polite and helpful, a true gem. We will definitely tell friends and family 👍

Purchased a car and the engine light came on. They did fix it. However after you sign the contract and they receive the money from the bank. Don’t expect anyone to return your call. I will never purchase from them again. It’s been weeks and no one has returned my call yet.

Purchased a car and the engine light came on. They did fix it. However after you sign the contract and they receive the money from the bank. Don’t expect anyone to return your call. I will never purchase from them again. It’s been weeks and no one has returned my call yet.

They have no idea what customer service is.

Their meaning of a 1 to 2 hour job is actually 3 hours.

Took a long time (2 hrs) for a oil change, tire rotation, and wiper replacement. Service advisor was nice.

Adam was a great service service manager. Very at tentative and got my car serviced quickly

145K mi on my Flex, needed new fuel injector, Jim and Andrew got me in and out in a day, car running like new. Thanks!

This dealership from day one of getting involved with them has gone above and beyond when it comes to making sure that my vehicle was in its top condition.

Great, fast service. Will continue to use them for all my auto needs.

Very easy to get your vehicle in and out of the service department , Very professional and friendly staff . I will be returning for any service I need .

My overall experience at AutoNation Ford Margate was EXCELLENT!!!! I especially want to praise Andrew Stewart for the service he gave me in servicing my 2015 Mustang V-6 Fastback. I will definitely be recommending him to my friends. GREAT EXPERIENCE!!! Larry DeBrunner

Appreciate fast service appointment time, in and out at stated times! Nice waiting room, friendly staff.

Would never buy another vehicle from Auto nations or Ford . Bought a 2021 F150 Platinum First I was told i had a 5 yr 100,000 mile warranty that I was willing to pay for $3,200.00 for after reviewing the policy it is only 3 yr and 100,000 warranty been trying to cancel the policy for 3 months now with no luck had talked with a Jason 3x, now he will not even acknowledge my call useless. Radio and navigation system goes off and on was told that I needed a SW upgrade will be out in the 4th quarter hopefully. Truck had a recall for windshield repair took it in was there for 3 day's after got truck back windshield wipers went out stopped working took truck back again was told that the wiper motor is bad could take up to 6 months for a new motor living in SFLA it is hard to drive with out windshield wipers. Have called the dealer serval time for an update and no-one calls me back. I have filled a complaint with Ford, i got an email today from Ford that they reached out to the dealer Auto Nation Ford Margate and they have not called them back Below is email from Ford Customer Service Hello, This is Chris from Ford Motor Company. I have contacted your dealer for more information about your vehicle I have not received a response. I will follow up with you on Wednesday 7/28/21) This is pretty sad when I was purchasing a $72,000.00 Truck they called me back everyday for a week I have left Message form the service writer Jim To his Boss, the sales manger John and the GM JP not One Phone call back and they say they want to be number one in customer service they get 0 Stars from me. My truck has been in for service several times and not once have i ever received a survey about there service they are very selective who they send there survey out to I want one... Should of bought a New Chevy or GMC like i was going to.. David

The service department was great, I got a factory recall that they took care of it quickly.

Kadeem is always very helpful and professional when my vehicle is in for service. Great service always!!!

Oil change and tire rotation about 1 1/2 hr to complete. Freindly and helpful staff. Clean and customer freindly waiting room. No issues good experience.

Auto Nation Ford Margate made shopping for a vehicle extremely effortless. The staff from the showroom to the technical staff was professional yet made me at ease. I will recommend them highly.

Had my car serviced here for the first time recently and encountered no issues. The service advisors were very helpful from beginning to end. Will definitely use this dealer for all my servicing needs.

I called several times to make an appointment for a recall. I got no answer so I set it up online. When I got there I was told only one recall was available. After three hours of waiting, I was told that the part needed was not in stock. WASTED 3 HOURS AND GOT NOTHING DONE!!! Terrible customer service !

I took my car in for oil change and had issue with back windows . Andrew went out of his way to help me and take care of any issues I had .

Service department was clean and comfortable. Service reps are friendly.

The service manager Adam was very helpful and gave good advice.

Excellent customer service...efficient services

Pricing is good. People were knowledgeable and answered all of my questions. However it should not take an hour an a half to do an oil change. That's way too long!

Always a positive service interaction.

Ignacio was amazing Prompt courteous and efficient. He really went out of his way to help me out. Even got the rental car ready for me.

The parts department are very professional and knowledgeable

I purchased my current 2015 F-150 Tuscany FTX at this dealership in 2016. Excellent sales staff (Jeff) and superb service department (Andrew Stewart), a 10 out of 10 and I would highly recommend!

I was very pleased with my last visit. Jim Cary was professional, considerate and treated me as though I was a paying customer. Can't say enough good things about that experience. Auto Nation should have him train for Customer Service. Would probably increase their customer base.

Excellent experience with the service department at Autonation Ford in Margate. I had n absolutely terrible experience with the service department at Sawgrass Ford about a year ago, I will never go back again. I do not recommend Sawgrass Ford for service. The service manager was extremely unprofessional, rude and disrespectful. My experience with Autonation Ford in Margate was great. Very courteous service rep Ignacio. My concerns were met with a pleasant and professional attitude and resolved the first time with a smile

Excellent experience with the service department at Autonation Ford in Margate. I had n absolutely terrible experience with the service department at Sawgrass Ford about a year ago, I will never go back again. I do not recommend Sawgrass Ford for service. The service manager was extremely unprofessional, rude and disrespectful. My experience with Autonation Ford in Margate was great. Very courteous service rep Ignacio. My concerns were met with a pleasant and professional attitude and resolved the first time with a smile

I made the terrible mistake of taking my f350 to AutoNation ford margate even after seeing bad reviews. First they lied to me saying that it would take maximum 2 days to diagnose it. The other Ford dealer, which had good reviews, told me it would be a week to diagnose the problem. So as naive to believe the crooks I ended taking it to Auto Nation Ford because I needed the truck as fast as I could to be able to work. I called every day and couldn't get a hold of my advisor Andrew even after leaving messages. I went to the shop a few times when I could. Once the truck was on the lift and next it was outside parked. After a whole week Andrew called me and said that they needed to change a sensor which was perfectly fine. The only need that needed to change was a small bumper that costs $2. So Andrew wanted to charge me $550 to change the sensor and the little bumper. I was very upset that they took a week to tell me the problem that they find out in 5 minutes. If a shop was that busy why would they want to change something that was working perfectly fine? They could have told me it was only a $2 small bumper and I would be pleased to pay them $100 for the diagnoses. But no. They needed to lie one more time. So I said I couldn't do it and went to pick up the truck. When I got to it the first thing I noticed was a ding on the driver door. Now I found out that they damaged my steering wheel. It was perfect and now the leather skin is is coming off in the top. Now I don't know what else they have done to my $60,000 truck. I told the manager Jim about the ding on my door as soon as I saw it. He said that the dealer is not responsible for it and that his men needs to drive the truck to check it. This is killing me. I need some help

Chad was a great salesman! Very nice and answered all of my questions in a timely manner. He definitely went the extra mile! Ask for Chad. Jason the finance guy is was also very nice and helpful. I love my new car!

Horrible service Go to somewhere else Don’t waste your time here Service department is the worst Sean very unprofessional

Tom Anderson and the sales manager Jason where excellent we reserved a Ford Bronco and Tom kept us informed on the entire process

Adam was great. He helped me through all that I needed to do for the car. I scheduled an appointment and stayed in the lounge until it was done. They finished with the car sooner than expected. I highly recommend the Margate dealership. I leased my car there and have all my maintenance done there. Everyone is so nice. Thank you guys for taking such good care of my car!

We purchased a truck from here and we refinanced it in March. I’ve been emailing, calling and leaving messages on Jason Nadlers phone to please get back to me so we can get our GAP REFUND. It’s been months now and still no response! I got fed up and went into the store, with my kids in tow. He wouldn’t see me, apparently he had other costumers and wouldn’t be able to see me. Another gentleman named Alex took the needed information to get the paperwork done. I asked how long it would take to process the paperwork and he said Jason would do it after his customers left for the day. That was almost a month ago now. I texted Alex asking if the paperwork was sent in and no response from him either now. This is all really frustrating! Money doesn’t grow on trees, we need our GAP refund.

The repair that was done on my 2015 F250 was completed without issue, however I called back twice with a simple follow up question and my calls were not returned. I then tried leaving a message for a manager and another 2 calls were not returned. I can only assume that once they have your money there is no more interest in customer service.

I had a oil change scheduled for 10am to 11:30, I told the gentleman I will need to leave for work by 11:30 no later. At 11:10 he handed me my keys with a smile, I was very happy and pleased to see how soon I was finish and out the door, thank you. I wish I remembered him name

Adam the service writer was very kind and helpful. He explained everything that was needed and why. He was also able to give me options so that I could split up the needed services and make things fit my budget. I'll definitely ask for him again!

Brandon was great and made all te correct recommendations.

I just recently had my 2018 ford focus se serviced at Autonation Ford of Margate, in Margate, Florida. I had my oil and oil filter changed and tires rotated and as always i had a great experience with my service advisor Andrew Stewart. He was very friendly and professional and provided me with excellent customer service. In fact ive had almost all of the service advisors at Autonation Ford of Margate assist me at one time or another since ive been going to have my car serviced their for many years now and all of them are very friendly and professional and provide excellent customer service and thats why i keep coming back there to have my car serviced.. Sincerely, Louis L.

I went to Auto Nation Ford in Margate to have my Ford Expedition serviced. The service was quick and was done correctly the first time. My service representative was knowledgeable and helpful.

I went to Auto Nation Ford in Margate to have my Ford Expedition serviced. The service was quick and was done correctly the first time. My service representative was knowledgeable and helpful.

Key was well done. Process was swift and very professional

Robert Cleaver was very helpful. I purchased a brand new ford explorer limited. He worked hard to give us the best price. This is my 8th car I purchased from this location. Thank you Stuart Rosen

Professional, courteous staff, quick service, reasonably priced. The service staff is awesome. Especially, Andrew and David in the service department.

My tire shredded on I-95 and the only place I could be towed to was this dealership - it was almost closing time but everyone was so helpful. They didn't know if they had the tire but found it- They took care of everything, calmed me down and didn't price gouge me - Sean, (not sure of spelling) my consultant was wonderful - They got me on my way and home within the hour and they stayed to get it done right - If I lived closer, I would use this dealership- excellent service

The mechanic Adam was great. Dropped my car off on Wednesday and picked it up with a new motor on Friday morning. I was impressed with the service a the car runs great. Thanks AutoNation

I have been coming here for a while and they give good service just need a little more communication with costumer .

I have zero complaints!! My Service Advisor Kadeem is the best!!

Excellent experience with the service department. Andrew was great to work with.

Have not seen any issues with the repairs as it's my daughters car and she drives it.

I’m giving this review 5 stars but the level of customer experience I received from Kim (sales) and Johnny (warranty) was above and beyond 10 stars. It’s really hard to find good people in the auto industry that keep their word and will have your best interest at heart. I can genuinely say if you request these two you’ll be in the best hands.

Auto Nation Ford does a good job, they are just higher priced than small shop mechanics. However they have Ford knowledge moreso than the smaller shops so that is an advantage. The work they diagnosed for my car last wednesday ended up being warranty work from my small repair shop , So i had to have my car towed to my small repair shop. Not sure if Ford broke a connector on my car, but my mechanic said there was a broken connector that i had to pay for a new connector so they could replace it??????????? no way to know who broke that but the car is running good now!

Excellent service

Jordy was a very polite and patient salesman. The service was friendly and they worked with us to have our mechanic check out the car before we bought it. Very happy with the car and the process!

i had an appointment, when i got there the parts was ordered and available. i had my vehicle back the same day

friendly service

Clean, organized, and helpful.

I do NOT ever recommend bringing your car here for recall work. I brought my car in for a door latch issue, during that process something happened with my panels and they CONSTANTLY get stuck to where my doors won't open. I have been back FIVE times. Want to know what's being done? Nothing. I get to come back to this place every few months now for the rest of the time I have my car because the manager refuses to fix it. Ford denied helping because negligence on the dealerships part caused the damage. The manager? Zero care. Said sorry and good luck. Anyway, i may have to see these guys constantly now, but I genuinely hope no one else goes through this. And I hope it you have recall work, go somewhere else that won't screw you over like I'm being here.

Very disappointed! Codes suggested I needed a simple look at my emissions system. The rep gave me codes but I had ask what they meant. Charged me 85.00 and told me to go Toyota to get another computer hook up ! I?ve always serviced my car here ! Once I knew what it needed a cleaned out the emissions thing myself and put it back ! The light went off ! All fixed ! I spent 85.00 to then Google the codes and fix the issue myself

I?ve been taking my cars to AutoNation of Margate for over 15 years

The service has improved substantially since I last visited a few years ago. All existing Ford service centers in my area are usually packed, but Autonation Margate was able to fit me in for a battery replacement. Jim was very sweet , he loves the business and was knowledgeable and expedited my battery replacement. I typically would go to the nearest auto zone , but a 5.2 liter engine battery isn't easy to find. Outstanding service this visit at Autonation Ford Margate. 6/16/21

Waited a long while for oil change, that?s with appointment for 9:30 am I didn?t mind too much for the wait however when I went to the front desk to check on my status,,,,, Customer service stated that it was first come first served ,, what?s the appointment for ?? The one guy was not the nicest,, was not the one who waited on me though,, everything else was fine .

excellent service, definitely 100% recommended

NO!!! NOT SATISFIED I bought my ford at sawgrass; bought a service warranty option. And they said I can go to any Ford. First oil change was a fiasco because they had to enter it and then call the company. I was told that after the first time I didn’t have to bring in my paperwork because they would be able to see it in the computer. Second time I called in let them know why I was calling so they can call prior to me getting the oil change service. I declined all extra services because I am paying monthly for the service. My car is done ; I’m called up and charged. I explained myself all over again. He smugged and said ok we will take care of it like he was doing me a favor. So at the end of the day I obviously didn’t get the service I’m paying for. They obviously only did the oil change. So NO I was not satisfied with the service I’ve gotten at your Margate location.

Appointment for car's first service through Brandon via phone went smoothly. Waiting area & rest room very clean. Waiting for FordPass to update this service visit. Receptionist very helpful.

Horrible experience general manager asked me to call him but after numerous calls I gave up as he simply does not care about his customers only reviews. I plan on using another dealership for any future work as I know I was treated with dishonesty.

I bought a used Ford that had a keyless door lock but didn’t receive the factory code. I went to the dealership and they said they had to hook it up to a computer and it would take an hour to retrieve the code. I figured out the code is on a sticker in the truck. Took five minutes to get to it and didn’t cost me a thing. They were going to charge $70 to “figure out” the code with a computer which isn’t necessary at all. Hard to trust places when they lie.

This is a follow up to my previous review. The general manager reached out to me stating he would like to discuss and to make things right. After three voice mails, and two messages left with staff i am of the conclusion that was not a sincere response. I was so happy with my new truck and the service I received when I purchased it , now that experience seems to be forever tainted. Whatever you do at this dealership do not use Sean in the service department, he is ill informed and does not care about the customer not the customers experience. This is my second review of anyone ever and is very sad.

Exceptional service from Arturo and George to get us into a dream Ford Expedition

Spoke to salesperson told me car was there . Drove there told him I will be there at 7:20. Car is not here

Though our service rep was very nice, the service department was disorganized, dramatically behind, and unhelpful. My Ford truck which I have always loved has now been traded in for a new Dodge because I was unable to get repairs or any good information from the dealership. Had they been helpful I would have stuck with Ford as I have owned 4 Ford trucks and ONLY Ford trucks over the last 35 years!

Very professional. Alex Ortega was clear on the process and the transaction was smooth and easy to finish.

Service agent Andrew was very helpful and professional. He took time to listen to my needs and concerns. Kudos to Andrew. Awesome person, Awesome Job.

Quick service and great customer service. Knowledgeable and answered all of my questions.

No updates about your car from the service department... NOT GOOD customer service!

Oil change and tire rotation and a few other needs; took less than 2hrs

Horrible service They had my truck for three weeks for simple warranty work I only go there as they are the only certified Cobra Service center in the area. I try to stay away from any Auto nation company but its becoming more difficult as they keep buying up companies. Mercedes Benz fort Lauderdale another auto nation company is even worse!

Ford Margate Autonation had a special box in their ad highlighting a tow package and bed extender. However, the bed extender was not provided weeks later they still have not provided the bed extender. But it doesn't stop there. They repeatedly lied to me about the paperwork having been FedExed out and a variety of other things, which did not seem worth lying about, But that is who you are dealing with.

New truck my tire blew out first I was mislead that the extended warranty I purchased would cover this it did not. They have no sound reason for it blowing out and truck has less that 11,000 miles. I feel as if I’ve been totally ripped off

Shomari is the best. He always takes care of his customers and believes that customer care is number one. I’m glad they have him there

Everyone was extremely courteous and did their job well. Was very pleased with the wok performed.

Worst car buying experience that I have ever had. They are still holding out on the package highlighted in their listing plus numerous lies and delays. The AutoNation experience is about as substantial as the license plate holder.

Horrible, horrible service. I brought my car in for a dish plug problem. When I went to get my car back, my check engine light was on and my engine was shaking. Do the technicians not check ord test drive the car after it is fixed to confirm it's in good condition to drive? Andrew- my customer service rep has poor communication. I got one phone call, no email on what was being done or costs, even after I left two messages. Even when I talked to him in person he got distracteda and walked away from his desk in the middle of a conversation. This was my firsthfirst time here. I will not be returning for any type of service on my Ford Mustang.

I will never attempt to buy a vehicle from this place ever again. I completed the necessary documents to reserve the vehicle and provided my credit so that a deposit would be held until the loan was approved. This was done on Saturday (memorial weekend). On Tuesday the salesperson called and I told him that the loan was in process and should be approve soon. On Thursday, the loan was approved and the dealer advised that they sold the vehicle to another person. No one called me all they saw was a potential sale. My credit was pulled twice dropped my score in the process and the dealer screwed me. There’s no place for this type of treatment.

Very good and professional service

Outstanding level of service. The entire team from sales to service is always helpful and will go out of their way to make your experience exceptional!

Our salesmen, Alex Ortega was fantastic! Great experience working with them in the purchase of our car!

Michele was terrific during all the process. She was able to answer all questions and very nice during negociation.

Had a 12pm appt. on Friday 5/28 for an oil change and tire rotation. After 2 HOURS!! of siting in the waiting room I inquired about my truck to only find out that they hadn't even been started yet. Got my keys from the service adviser and left never to step foot in there again! No more second chances for this dealership, over the years they constantly have provided poor service or in this case NO SERVICE!

Kadeem, my service advisor, is such a pleasant guy who made my experience super easy. Not only was I updated hourly on the status of my vehicle, I got it back on time as promised. Great job!

I was completely dissatisfied with my last 2 visits to Margate Auto-Nation Ford. I dropped of my vehicle at 6.40 am and returned at 4.pm and had to wait one hour for my vehicle. When I got my vehicle it had other issues associated with what I brought it in for that weren’t fixed. They told me it’s going to cost $530.00 to fixed same. I paid and left. Won’t be going back to Margate Auto Nation Ford.

I have been using AutoNation in Margate for years and never had a problem with their service. If your car has to stay longer if a part needs to be ordered they arrange for you to have a rental without hesitation. Neal was my service writer; He is a sharp fellow and knows what you need and it will get it done right away.

I went to repaid a leak from oil pan on my 2017F-150. This is the second time . I hope ? this issue is done correct this time . AutoNation and Ford stay behind they warranty. I do recommend the AutoNation dealer.

Didn't buy the truck by sales staff was friendly

Excellent

The staff at the Autonation service center are always super nice and helpful.

I purchased my vehicle at this dealership and they perform all of the maintenance. Always helpful and knowledgeable . My service rep Jim is always friendly and helpful.

I so disapointed that I don't where to start complaining. They had my vehicle for 2 days. The service advisor called to let me know it was going to take up to 3 weeks to fix it. I asked for a loaner or a rental (I still have to make payments on my 2019 under 30000 vehicle), they said that they were going to do an oil change and give me back the vehicle until the parts arrive. And that it was safe to drive. Now I have to drive a vehicle in the middle of the night that I'm not confortable with, just so they can save the rental. I own 3 vehicle from Autonation. Do you think it's a good way to do a loyal customer??

Great experience. Got to the shop and was met by Jim my service advisor and got my car back at the time he told me.

Andrew is ALWAYS very friendly and helpful

The staff at AutoNation Ford is always helpful and will answer any questions in an honest manner

I was disappointed in the fact that your mechanic did not anticipate additional parts would be need in my recent repair if a cable has snapped you would think that additional parts may be need to complete the repair like the restraining cable that was attached to the cable that snapped your mechanic did not do this what even a Sears Auto Center mechanic would anticipate when working on the car knowing that any part ordered could be returned if not needed the actions of your mechanic caused what was initially considered a 5 hour job into a three day job his inaction caused me to have to use Ubers to get around for those extra days I will not be coming back to your service center there are quite a few Ford Service Centers I'm the area and I will use them when necessary

Kudos to Jose Almendariz ( E-com Sales Associate) and the team at AutoNation Ford for the exceptional and professional service I received in transacting my purchase.

Had a wonderful experience purchasing my new F-150

Have an appointment for a simple oil change two and a half hours later still no car and the sad thing is not the first time it is every time

My service rider was Shomari he was great in every service on my vehicle with amazing customer service I always will be back thank you for a great experience

Whenever I take my car to AutoNation Ford Margate , it is a great experience. The customer service is excellent....I always feel my business is important to them and they are always courteous and friendly. I highly recommend them! Just went again but I have a Honda now....no matter- they still treated me like a VIP and helped me out. Thanks Adam!!!

The experience was so easy. No haggling. I bought a 2015 C-Max with low mileage, and it’s a pleasure to drive.

A++ Michelle and Jordy made the process very easy to understand, were very patient with my 2 little ones who I had on tow. Awesome customer service!!

The visit was great. Went to get service for a recall and the service was done the same day. The experience was exactly what expected from the dealer. Thank you.

Did not like that my truck needed repaired but mw attendant did a good job,

The experience was excellent Brandon was very great he drop me home came back on get me when my car was ready great service. He was Very nice and polite.

I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!!

I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!!

Great service by advisor and maintenance team

Great service and super friendly

On Thursday 5/13/21 after work my 2015 mustang would not start. I had a co worker give me a jump all the while thinking I may have to get a battery. I know nothing about this computerized car so I'm dreading the idea I have to go to the dealer thinking I have no appointment they may have to keep the car or I may have to wait all day. On Friday morning 5/14/21 I arrived at Automation Fords service department at 7:05am and was greeted by Andrew Stewart. I explained what happened and he put all my fears to rest. This gentleman took my car in and assured me it would be no more than one hour to one hour in a half. He came back in 45 minutes and got me from the waiting are stating your car is ready. I am very pleased with the service I received from Auto nations service department. Thanks again Andrew. Arthur Tyson

I brought the car for an oil change, and while it was there to check everything. They upsold me on work on my transmission and breaks (which I needed) but didn't do what I brought the car for which is the oil change and fix the radio.

My experience at AutoNation in Margate Florida was very good overall. I own a 2020 Explorer ST purchased in January 2020. Since I live alone it is important to me that there be a driver available to take me home and pick me up when the vehicle is ready. But none was available. At least AutoNation could have picked up the Uber fee as a courtesy. Bill

Good experience with good quality and prices. Nice dealership.

I had a good experience at the location. there was a piece of plastic that was broken off, but i was told once i return for a oil change, the repair would be made

Wanted to buy a Mustang Mach E. Found out this dealership is adding 5K to the sticker price. Listen to Ford exec Mike Levine on Twitter and I quote: "Any Mach-E customer who sees a dealer adding a markup can reach out to me. I’ll help them find another dealer.". I'm surprised by this price gouging from a publicly traded company! I ordered one at list price from a Ford dealer only a few miles from this one.

Very good service when I went to get an oil change.

Angel was a pleasure to deal with made me feel comfortable

I had just bought a dodge 1500 , when I woke up the next morning the left was completely flat, call autonation and they told me to bring it in right away, they took in in express and called me hour later to come pick up Very smooth operation!!

Service department was extremely helpful and knowledgeable

Jim my service advisor was very nice and helpful. Honest and straight forward . Its very nice to have someone that will tell you exactly what you need to know.

I bought my then brand new Ford Fusion in 2006 in AutoNation Ford Margate, when it was still Maroon Ford. I had service it here since then. There was a rough patch during construction and remodeling. My previous service representative, Rinaldo Arredondo, left for other job. I felt that my personalized service was over and experimented for two or three years with other repair and service shops. Had a Ford Recall for two issues, needed new brakes and had an issue with the AC Controls. Went back, gave it a try and Thuan Nguyen (Sean) won me back as a customer. You truly feel that he cares and follows up. He went more than the extra mile to make me feel that he truly cared about my car, me and my pocket. Thank you Sean for a great experience. You won me back as a AutoNation Ford Margate loyal customer.

Lie about financing warranty and won't order parts with ford rewards. Only accomadating until you buy. Overcharged for gap insurance as well. Can't get a human to answer phone

Service Department got my truck in and out less than an hour...THANK YOU

Appointment time was 7am and diesel mechanic didn't arrive until 8am. Waited a hour for him to arrive to get started on my truck. Should make appointments according to the availability of the mechanics instead getting there thinking your going to get in at the time of your Appointment

Keep doing what your doing. The service was excellent, friendly and kind. 💯percent satisfied.

Got my Truck in December Sales was Awesome Viseli is the Guy to see when you want a good deal, Today was my first FREE oil change ,those Guys in the Service Department are excellent, David got me in and out a little lo e over an hour and took care of 2 two recall items, Rotated my tires and checked it over RIGHT 😎✌ If you want SALES.. & SERVICE.. Auto Nation FORD is where it's @ 😁

Awesome. Very professional and kind. 100 percent satisfied.

Thought this was going to be a though fix...Jim and the mechanics made it look easy.

What an awesome job they do. All of the people I met, from the GM to the Service Manager to the Service Advisor, they all care and really want to do a good job.

Great experience! Our Service Advisor, David Rivera, answered all my questions and got my truck back to me earlier than expected! I am extremely pleased with the service I received from the Margate, FL location.

took me when i requested, did job quicker than i expected

I have to say Autonation has been good so far every time I have taken my car in for routine service they have completed the job before the quoted time. I worked with Conner Doyle this time very nice tech and kept me informed as my car was being worked on, nice guy.

Jim was very helpful and got me in and out as quick as possible!

my experience with margate ford was probably the best experience I have ever had at a dealer. Andrew was right there to check me in. I waited and the work was done very quickly. it was a great experience. I will get all of my car work done here.

Michelle was very good at all aspects of the buying experience. Facility was clean, bright and overall there was a good Buzz/Vibe from everyone that was working there.

Fantastic experience with the service tech and the timing was great

Everyone is very Pleasant and also very helpful the cashier is very helpful I needed some advice on how to get my title from Ford and she gave me the name of the young lady that I have to contactThe gentleman that took care of my car I don’t remember his name but was very pleasant I hope this helps you to keep your business going smooth

Awesome service. Great employees. Awesome new car.

Great service fast repair. Very courteous and reasonable price thank you David

The location is pleasant and the staff are extremely kind. I was attended by employee Kadeem. Even though my English was not very good, he was patient in listening to what I wanted and even more explaining about the services performed in my car. I left very satisfied with everything and everyone.

Michelle completely runs circles around that place! She doesn’t play games, what a hard working and intelligent woman. She makes the car buying process very simple, gathers all the necessary information to make everything smooth and flawless. The manager John also was very welcoming to my family and I! All the staff were very kind. I don’t go to places who try and sell you and take advantage of the people. They are absolutely for the people and i am proud to give them my hard earned money because I get nothing less than the quality I deserve and I wouldn’t expect anything less from Ford. I have been a Ford owner my show life and that doesn’t seem to be changing anytime soon! Stay true to the people and the brand and the people will spread the word and continue to return.

Kadeem should be the service department customer service manager.

Had to revise this review. It was a super purchase experience and follow up from the salesman but I was overcharged on the warranty, the gap insurance and loan (even though I was eligible for a much better deal.

My experience at Autonation is usually professional. Sean is very attentive, informative and considerate. My only disappointment was that I was unable to use a coupon due to the fact that I didn't see the offer in my email until hours later after my visit. I was hoping that I could have still used it by redoing the purchase order since the coupon was still valid.

Was looking for a Bronco Sport. Talked to many different dealerships. Tom Anderson at AutoNation was able to find what i wanted, and handled the discussions by phone. This was important due to me. Everything handled in a very professional but friendly manner.

The best dealership in Florida. I have bought two vehicles so far from here and they offer great services and have the best service department.

Great experience purchasing a used car. Salesman (Jose) and manager (Chris) were very nice and especially helpful in turning in my leased vehicle at another dealership.

If I could give JP, Jason and AutoNation (Margate) TEN stars, I would - they have located and delivered two awesome trucks to me, my partner and my company. The communication and service is stellar - that’s what we seek in complimentary services to ours. Each purchase had paperwork that they prepared in advance that cut down “in store” time to less than 1-hour out the door. I recommend this location, JP and Jason to anyone who wants the best the auto sales and service industry has to offer.

They refused to honor Z Plan, gave us a very low trade in amount. We told the salesman upfront that we were using the Z Plan and we weren’t told they weren’t honoring it until after we test drove and got our trade in amount. The manager said they weren’t honoring any Ford Employee Discount Plans because the demand was too high and inventory was too low. So if you’re a Ford Employee don’t waste your time, take your business to a family owned dealership.

Quick, thorough and clean service and waiting area.

Awesome customer service here! This was the first time I brought my car here to get work done and everything was pretty smooth. Ignacio was great with ordering the parts that were needed and helping get everything done quickly and also letting me know right away when everything was done!

They are fast and courteous, my service advisor was Ignacio on Saturday March 10. He was very friendly and was knowledgeable of his job. I would give him 5 stars out of 5. Thanks , Kimberly Mathis

The service on my vehicle was completed earlier than expected and my overall experience, thanks particularly to Brandon, was seamless.

Jim was my service writer. He called me when a problem was found with a broken skid plate while rotating the tires during a prepaid service. The estimate was actually more than what I ended up paying. Very honest and great work.

David got me in next day on an urgent repair and resolved my issue

Great experience, I always bring my Escape here for service, 128,000 miles and running great

AMAZING! They weren’t the closest dealer, but had the car that I wanted so I drove further out and I was pleasantly surprised. Dain put me in a Ford Bronco Sport and a few other cars to make sure the Bronco was the right fit for me and it definitely was. Jason handled my financing and JP made me feel like a VIP every step of the way. Even if this dealer isn’t close to you, I highly recommend you choose a car from there even if you have to drive further to get it. The experience was unforgettable. Thank you guys!

AMAZING! They weren?t the closest dealer, but had the car that I wanted so I drove further out and I was pleasantly surprised. Dain put me in a Ford Bronco Sport and a few other cars to make sure the Bronco was the right fit for me and it definitely was. Jason handled my financing and JP made me feel like a VIP every step of the way. Even if this dealer isn?t close to you, I highly recommend you choose a car from there even if you have to drive further to get it. The experience was unforgettable. Thank you guys!

I was satisfied with my service visit. All individuals were knowledgeable and professional.

My mom and I recommend seeing Shomari, he is the best whenever we need our car to get service or maintenance. We always get fast service and we always make sure to make an appointment with Shomari. If you have any questions and want great customer service, Shomari is the guy to see!

I had a terrible experience. I dropped off my car Monday and was told they had to keep it for the night because one part had to be ordered. I never heard back. I called multiple times on Tuesday and Wednesday. Finally I called the main line and spoke to David and he told me the service person I was dealing with was sent home because of covid. I guess nobody took over his pending work. Terrible customer service and I was not happy. I had to get a rental for 2 days. If I didn’t call I would of still been waiting.

Don't know if I was just lucky or picked the right day, but I arrived an hour after opening and I was swiftly greeted by my friendly, knowledgeable service writer; my car on its way for a basic oil change and safety inspection right away. Within an hour the safety inspection and oil change were completed, but I was told the radiator fluid and brake lines both needed flushing. Since this is the first service outside of oil and filter changes since I bought my car 5 years ago, it was completely reasonable, and those services were done within an hour. Hopefully I'll be able to make similar great reviews in the next 5 years!

Prompt and on time with a good customer service agent that handled all my needs.

Great service department.

Wonderful experience, My salesperson Kim was very friendly and helpful with the purchase.

Great service. Fixed problem fast at good price.

Fast service. They completed my inspection right away and gave me a detailed description of the condition of the car. Thanks!

Arturo was fantastic holding the car for us and giving us all the information about the car. He was very helpful and the finance guy was also terrific. Highly recommend.

very fast service. went for an oil change & they also checked everything on the truck.

Very good he was fair knowledgeable and quick. Bueno

Absolutely amazing.. Michele did an awesome job and Jeff worked out an amazing financial package for me.. I will forever be grateful

The young man Kadeem who took care of me, whilst getting a service gave me excellent customer care and went out of his way to ensure I was taken care off.

Great purchase experience at AutoNation with J.P. and Kim, our rep. I was relieved to obtain a generous trade in for my VW CC. I just had my first maintenance visit and everyone was very professional and efficient. I have already recommended AutoNation to friends and family wanting to explore buying a new or pre-owned vehicle. Thank you for making my experience so easy.

Great service sales and finance team. I didn't feel pressured or pushed into a deal. Never owned a Ford before but now I'm a big fan!!

Repaired as promised

Kim, my agent, was excellent. Worked hard to get me the car I wanted. Dave and Jeff as well. Kind, courteous and professional. This is the fourth car I?ve purchased from Autonation Margate. Excellent dealership and staff.

Service was quick and easy and Kadeem was friendly and helpful! Thanks for making it effortless!

I have been coming to AutoNation Margate Ford since it was called Mullinex Ford in the 70s. They stood by me and my cars and trucks and I've been a happy customer ever since. I bought my Mustang GT Convertible there and they matched my trade in price and I even got below sticker price! They make it easy to buy your car there and have it serviced! I am a big fan and I will always go to AutoNation Ford Margate! I moved to Miami and I still go to Margate Ford - they are the best Ford Dealership around!

I've only used the parts and service dept. Jim with the grey ponytail was most helpful .

Great service friendly knowledge not pushy willing to work with you.

Always a pleasure Very accommodating and friendly service

Car is great, and Austin was extremely helpful and appreciate everything he did for me. Sales management staff was rather rude and unprofessional but Austin kept the deal together. JP was also great to work with. Thanks to those 2.

I’ve always been pleased with the results when using the Margate Ford (now Autonation) for service or preventive maintenance over the years. This last visit, Service Advisor David Rivera went above and beyond in addition to being amiable and considerate. I waited at home for the service to be completed but because I couldn’t be reached for a pickup time the driver went off shift. When Mr. Rivera did get in touch with me via text he arranged to personally pick me up and take me back to Autonation so I didn’t have to wait until the next day to obtain my vehicle. I learned later that he had to make other arrangements to get his daughter from school in order to accommodate me. He’s definitely a main reason I won’t take my Ford anywhere else.

My experience was very professional my Advisor Ignacio Cidad Take care all I need Thank You

See Austin, Best followup I've ever had on a purchase. SEE AUSTIN, Tell Him Emory Sent you in!!!

Enjoyed the conversation and work of the folks at AN Ford Margate.

I had an appointment to replace a part under warranty. When I arrived there was no one in the service writer area. I waited for a few minutes and a service writer arrived. I advised him that I had an appointment to replace a part on my 2018 F 150. The service writer told me he would summon my service writer to help me out. Two more service writers returned to their work stations and the three talked for a minute or so and I asked them if my service writer was on his way out to assist me. One said he was on lunch and the other said my service writer was off for the day. I waited a few more minutes and then told the three service staff that I was going to another Ford dealer to get my vehicle serviced. I drove to Plantation Ford and took care of my needs. I am done with Autonation Ford.

Excellent service provided by Shomari and the group of mechanics at Autonation

Danny is the best sales manager! That?s a great place for purchasing a new car! No pressure to buy!

Professional , caring, friendly, was concerned about easing my mind about recall, would recommend Soto nation to anyone of my family or friends

Everything I was very satisfied. Fern Kane

Very Professional Staff and Friendly and the most important part Great Service Thank You guys !!!!

Service department. Brought my car in for a Lift gate motor. Was told I’d have my car by end of day. A day later it’s not in stock. Inconvenience of having to bring car back. Service never offers any compensation but Always offers an apology. Blame is always on someone else. Not the first time with this service dept.

I always take my vehicle to auto nation Ford margate. Always excellent service and my service advisor (Andrew) is very professional and helpful.

Great customer service would recommend all the tome

My visit on 2/8/21 was taken care of in a timely manner, than expected. All questions were answered,and addressed of my vehicle. The service people are friendly.

I have used AutoNation Margate on many occasions. My service guy is Kadeem and he has gone over and beyond for me with every visit. He always makes sure that my issues are handled in a timely fashion. On a whole, everyone I have spoken to at this facility has always been great, professional and friendly!

David Rivera was outstanding. He should be in management to train his co workers on how to handle basic situations for customers. Multiple times I have had vehicle serviced there and it has always been a issue for basic maintenance. However, David Rivera took it upon himself to make the process smooth for a check engine light and guaranteed I would have a rental car if I needed it. Thanks David

Smooth process attentive will be back at your dealership

Good service, Took good care of me. Sales rep. Answered a my questions. Very informative. Felt good buying my new truck there. Bought my old Ford truck there 7.3 diesel and still runs like a champ after 20 years. That’s Why I Bought another Ford diesel.

Thank you to the AutoNation Ford Margate Service team. They went through hoops to ensure I did not leave the dealership without resolving my service issue. Great professionals and greatly admire their commitment to their customers.

I will find some other dealer for my vehicle's maintenance.

Great to deal with. No hassle or pressure. Upfront. Professional. Everything went smith no equating of time.

The customer service provided this time around was a complete turnaround. Everyone was cognitive to the needs of the customer, thus providing a welcoming sense of true service.

Jim Cady at AutoNation is absolutely the BEST! He is the sole reason that I would buy another Ford.

I brought my vehicle in to have the dome lights in the interior of vehicle fixed. Also the door was dinging when left open since I bought the vehicle three and a half years ago. I paid $450 to have the job done and when I received my car back the dome lights are still lighting up inside my vehicle. So I paid $450 to remove the dinging sound when my door is opened that I have lived with for three and a half years in this vehicle. I was told I would have to pay again to fix interior dome lights after paying the quoted price for cost of repairs. I will be back in their service center today and hopefully they will make this right there is no way I would have brought in my vehicle for the dinging noise on the door and paid $450 to fix that. I brought the car in to fix the dome lights because I cannot see while I drive at night with my lights on inside the vehicle.

I have recently purchased a vehicle from AutoNation in Margate Florida, I had an issue with my air conditioning, we made an appointment, we were greeted by Andrew who was incredibly professional, he took care of us with the utmost professionalism, The service department was able to find my issue corrected and have my vehicle back to me in a matter of a couple of hours, I had a great experience

No communication from service adviser while I sat in the waiting area for a recall on my car. On a scale of 1-5 I would give him a 0..very disappointed..

Went to Autonation on Friday with my husband to look at the new Edges and the new Broncos, because I was tired of my 8-year Explorer. I needed a new vehicle to get over my "Covid Fatigue," but then I spotted a 2021 Kodiak brown Bronco and was absolutely taken with it! A young 2-day veteran of sales force there, showed us the car, and I decided, there and then, that I must have that Bronco, so Devon Rollison showed me the features, and I was done. Great Car-- Great Deal!

My experience was very professional. My advisor - German Sosa was so nice and helpful. He kept me posted on how things were progressing. I was truly very happy with my service visit. Thank You, Suzanne Rose Service on 1-15-21

The associates were friendly and professional. The service was completed in under the estimated time. 👍🏿

AutoNation has been servicing my Ford Focus 2012 from time of purchase from them. Never had any problems getting appointments and I now love the new change that I can walk in and get service. The reps are always friendly and willing to help making the visit very pleasant.

Brought in my car for a recall, service was excellent, the work was done quickly and everyone was pleasant.

Enjoyed my experience with Auto Nation . Gave me great accommodations along with providing me with options in my purchase. The staff in all the departments that I was introduced to were friendly.

I got my a/c repair everyone was friendly communicated with me well and fix the issue fast

Thank you Mikael (Service Manager) for your sense of urgency and great care!! I appreciate that you went above and beyond to take care of all my needs and concerns for my Ford Focus!! Great location and Service Manager!!

Professional service , good costumer care. I was just there for a recall on my car.

Good job, even though 1 1/2 hrs for an oil change is a long time

Very far from my house But sales person was nice Vas Bors

Iggy Who was my service representative was polite, conscientious and went above and beyond to fix my car. I would highly recommend him!!

Shomari was very professional and confirmed that the work was done on my car

Quick service, friendly servicemen and dedicated employees

We took our SUV in for service when two of the warning lights came on. Kadeem was very helpful and Ford had our SUV fixed within a couple of hours! Great service!

I had a very pleasant buying experience. They considerate of my time and very friendly.

Great, fast service. In an out in under an hour. Will continue to use them for all my auto needs.

Great communication and great service

The staff was courteous and professional. As is usual, good quality in the service provided.

Great customer service and also very friendly. My concerns were heard and also taken care of.

Excellent customer service

Great service on time delivery

My experience was good - and they met the need for a quick in and out around my very busy schedule.

Jim Cady, service advisor is the best as well as Jeff in Sales/Finance. I'm a very satisfied customer.

I have purchased & owned many F-150s over a 25 year stretch... They are by far the best repair shop, I bought my recent F-150 there new in 2016 and have had it serviced there in its regular maintenance, and any warranty updates and or repairs. My long time service writer Mark retired this past year, so my new service writer Andrew took over flawlessly. They are a special kind of caring friendly & helpful service department, not always trying to find extra issues with your vehicle to run up the bill! I would rebuy my next truck and service it there without hesitation...I highly recommend!👍🏼

Quick, easy, no hassle, great car- I would recommend and use again

Denny was wonderful ! He assisted us tremendously and was very knowledgeable on the vehicle we were looking for. He always replied promptly to any texts or phone calls we made to him. A very Great guy!

The truck I saw in the add was there when I went to Auto Nation on Copans. No hassle. No trying to get me to buy something else. Thanks for the help of Denny my car salesman.

I took the car in for a coolant leak they told me they had to do a flush but I am still putting fluid in the car and stopping a couple a time to cool the car down. I am very disappointed right now..

Ford Margate especially my service manager shomari is the best always takes care and make sure everything gets done right before I leave

My service advisor was very professional, always come back, for the great service!

I had (and still having) a great experience leasing my new Ranger. My sales person was very helpful making my experience very pleasant. In my experience they went beyond the usual to make me satisfied and happy. Did I mention how much I like my all black Ranger ??????????

Autonation had my Ford for 5 full days and could not find a leak that is flooding my car

Waited 20 min for "my" service advisor who must have been on break. There were 4 other service advisors, but they weren't allowed to help me for my scheduled appointment. Then took several hours for an oil change. Waiting room needs renovation.

The oil change service were well done. The only thing that I didn?t like it, was the pressure that I?ve suffered to buy more services by the consultant. Even though I was very clear that I was there for having my car?s oil Changed, he insisted a lot that more services must be bought.

I was looking to trade in my leased vehicle and move into a larger vehicle. Although shopping for a new vehicle is somewhat agonizing, the entire staff at AutoNation Ford went above and beyond to assist my wife and I with the purchase of a new Ford Expedition. My Salesperson, Arturo Cano, was extremely knowledgeable on all aspects of the process and assisted with the entire enjoyable experience. I would also like to acknowledge that the Sales Manager, David Miller, and the Finance Director, Jason Nadler, provided a smooth transaction and really made the entire process an experience that I won?t forget. Lastly, If there should be a need for a new vehicle for my family or any of my friends, AutoNation Ford will be the only option.

I went in for service with the intention of doing a complete service based on mileage and spending a few hundred dollars. Instead they did only what was necessary for my car based on the history of it and I paid a fraction of the cost. Andrew kept me updated along the way.

Excellent service friendly people and safe environment.

Non of the items that needed repair were not fixec

My glove box was not closing properly the last time I was here the order the part when they finally came in and made a special trip to the dealership they supposedly fixed it it's partly my fault for accepting it it wasn't closing properly still and then today when I opened it a piece just fell off in my hand it was never even connected I don't think

After months of dealing with another ford dealership Grieco Ford, I gave up and just browsing cars on autonations website I received a call. The sales person had a a mustang I may be interested, I went to see and it was the perfect car I wanted. I was still in a lease from Grieco and they could not get me out of it and into another car, but autonation did in a matter of 2 hours I had my new car and I am happy

Jim Cady at autonation margate was very nice and helpful to me buying new tires for my mustang

professional team fast service good quality information

DO NOT BUY A CAR FROM HERE!!! Carless, and dishonest are just a couple words to describe their service/customer service. I told them what I wanted but I'm stuck with something different which no one should've ever gotten. Please read my story below before any thought of buying from here. I found a desirable SUV on Carfax which was there when I checked on a call to schedule an apt. with Margate. It was sadly surprising when it was at another lot when I arrived. So they hassled me to bring it to their location or tell me what lot it was at so they can secure the sale of course. Who knows if they lied, but they sure lied to my face soon enough. The salesman Chris Cavalieri suggested a similar vehicle they had on their lot. It had a loud motor in the test drive but I had good faith as the salesman was very positive about it's condition. Nothing seemed wrong in what we saw in the Carfax/history. Promises were made to top off all the fluids, and change the oil which you will read how they must have not done that for years in the outcome of my experience. They were all talk when it came to my sale, and even asked for more than my budget which I planned for with my originally desired automobile. They mistook my kindness for weakness and I ended up with the other thing on the lot by the end of the day. After 24 hrs, it overheated from a coolant leak!!! I got it to the dealership and asked them for their service. Their response was that a radiator cap was loose. "Nothing serious" they said candidly. I should’ve turned the keys over to return it for a full refund that very evening I picked it up. Week later, Covid-19 struck and I unfortunately got layed off which didn't help. 6 MONTHS and 3k miles later, guess what? ENGINE BLOWN!!! The lift rod was knocking which ruined the surrounding parts due to bad oil. I called politely to figure something out and was denied and transfered a ton like a hot potato. I was cool at first, but no longer after this terrible experience. I will be $4.5k in the dumps after replacing the engine with my trusted family mechanic.

Excellent and knowledgable service advisor Jim. The work was done professionally and on time xxx promised.

Excellent Service and quick!👍

Excellent Service and quick to get my truck back in a timely manner.

Perfect Tom was the best auto salesperson I have ever worked with always helping facilitate the purchasing process Polite professional and respectful of Diane and I. It does not get any better Best auto purchase Ever Tom is the best Autonation is fortunate to have Tom Joe ziomek

2020 Expedition Purchase. Our salesman Tom Alexander was an outstanding Sales representative. He went the extra mile to facilitate the purchase. He researched the Ford rebates and made sure that all were applicable to my purchase. The Sales manager Joe also went the extra mile to handle my trade in. Tom Alexander is an outstnading asset for AutoNation Margate. When I purchase again I will contact Tom Alexander

The young man that served me was excellent and very courteous. When I returned to retrieve something that I had lost, he was very concerned and accompanied me to look for the item. When I found it, he was as happy as I was! He is good for business!!!

Michele DeNyse was extremely friendly and not pushy at all. I will definitely be there to purchase a vehicle (from her) when I decide what I want. Thanks Michele "Eric

Easiest car buying experience. Highly recommend Autonation

Great service My service advisor Rick treats me like gold, caring about me and the right decisions for my auto and cost. I could not ask for better.

Excellent service making appointment online very user friendly

I have used your service for several years . I met Rick the first time and each time thereafter. He has always been very helpful each time. Neil Berco

Great Service good attetion,,,and guied all the time for services

This was my second visit to this dealership and I was less than pleased. The first visit was excellent, but it was under a warranty covered issue that I wanted resolved faster than our local dealer could do for me. So I bypassed the local dealer and drove the extra distance for general service at AN Ford. Big mistake. I paid for the complete maintenance package. I specifically, more than once, requested my tires be rotated which is part of the package. The service manager insisted I needed two air filters even though the mileage was well below what the manual suggests. I approved, since the car is lightly driven and only had about 11,000 miles but is about 4 years old. The one thing, however, I asked for specifically, tire rotation, was not performed. Instead, the service tech told the service manager I needed a $1,000 set of new Pirelli tires. Tires with 11,000 miles and very light road usage were suddenly no good. In addition, I tipped the service tech when he dropped the keys off assuming he did the work properly. And I asked him if the tires were done and he nodded. The bill even showed an additional 5 dollar charge for something to do with the tires??? Lastly, the tech was not wearing a mask when he came in the the Customer Service area to hand over the keys. Needless to say, I won't be going back anytime soon. As a side note, I had my other Ford vehicle serviced in N.C. just a few days later while we were at our second home. Flawless service at the dealership in Sylva. But this is So. Fla., and I am a So. Fla. native, so I guess I should know by now not to expect too much!

Didn’t have an apptment but they took me in and did the oil change in a timely fashion.

Great customer service department and great place to buy vehicle.

Worst deal I ever made, watch out and look at the numbers carefully before you sign anything with this dealer

I took my vehicle in for a Works Oil Change and a nail in a tire. After waiting in the lounge, the service writer told me I needed a new air filter as the mechanic said the old was dirty. Bald face lie, as I had personally replaced the air filter two days prior. After I refused the filter, he came back with a list of things that needed to be done. Since the air filter lie, I refused any other service. He did not mention the nail in the tire, so I asked him as I paid the bill, and he said that I "should take it to a gas station or something, as they did not want to be liable for a patched tire." They lost a customer who was in the market for a new vehicle, and will will never get another dollar from me again. Total dissatisfaction.

Called about a problem. Took me that day. Had to leave the car overnight. AutoNation provides me with a rental. Car was ready the next day. My rep Andrew was most accommodating. Very happy with the service.

Alex and Jason were amazing! Both friendly and walked me through the whole car buying process. They have patience with me and made sure I left with the car I came for. I was recommended to come and I’m glad I did!

Many thanks to Rick & AutoNation Service Dept. Always get pleasant service & excellent workmanship on my auto needs.

Marc, the manager was very kind and took care of my service on my 2017 Ford Escape....I have been driving Fords for many years and am always satisfied with my vehicle.....with this 2017 I have never had any problems and when my lease is finished I will be purchasing this car...

Worst dealership ever they literally sell Lemon cars that have constant breakdowns, shop at your own risk ... Ford stop making cars because they are trash they only make vans n trucks now and still want to charge u for constant repairs on their no good cars. My car purchased from them is a death trap that stops in the middle of traffic without warning and they refuse to take back their car

First of all, they were not following Covid safety guidelines. Associates had masks under their chins, noses exposed, and pulled their masks down to talk with each other. They did not sanitize my car either after they had been driving my car. I purchased my car there and the problems I have had should not have occurred with such low mileage!

Brought my wife’s car in for service. I was well taken care of the repairs were made same day. I had a great experience and will be back again. Thank you

These guys truly care about you and your vehicle. Shamari in service is Awesome

Excellent Service and GREAT customer relations!!

my experiences with the ford have been very good years. I just had a bad service from a seller Andrew Stewart that left me very frustrated. plus the ford represented by Nathalie Villafranca Customer Relations AutoNation Ford Margate, fixed the problem quickly and solved my problems with great success and professionalism. I am already very grateful that she truly cares for her customers.

The service advisor (Andre Stewart) was professional, courteous and customer oriented.

I made an appointment for an oil change. Was in and out in an hour. They were prompt and pleasant. Thank you, Auto Nation Ford Margate! 👍

The treatment at this place was a joke. I feel like the CS rep Connor was nice and did what he could but the upper management as awful. Our car was in the service department for a week and nothing was done. They would not give me a loaner car even though the problems were due to faulty mechanical issues. It was already in over 7 times from the first owner for the same issues. We were 2nd owners. They didn’t want to fix without hearing from Ford (Corporate, I’m assuming) and after a week no word. Transferred car to Ford in Pompano and so far have been so nice. They gave me a loaner car and because of the holiday we are hoping to hear something today. I DO NOT recommend AutoNation Ford of Margate!!

I have received great service at AutoNation Ford. Jim Cady was my service advisor. Very experienced when it comes to automobile issues. Explains any problem in detail and in language that a non mechanical person can understand. He also checks on your vehicle during the work process to make sure that everything is going well. Definitely an asset to AutoNation. I purchased my 2010 Nissan Frontier from AutoNation Ford and continue to bring it back to them for service. They have earned my trust.

I was helped by the service advisor kadeem...excellent person and very professional!!!

Excellent service! Friendly, reliable and most importantly affordable!

The buying experience was outstanding the entire sales team from GM , FM and Product Specialist made the experience the best I have ever had.

Great job Conner had my truck back when promised. Great job keep up the good work.😎

When I got into my expedition first thing in the morning it wouldn’t start I had a major problem I had to go some places I called my service advisor SHAMAL and he said just come on in I’ll take care of it right away and showing if I did I drove over he said I stand outside with our masks take care of us and I would recommend him especially to everyone

excellent service...Andrew was great and Dennis is an awesome mechanic

Called in the day before and made an appointment, arrived at the appointed time and immediately was approached by an attendant and had the service taken care of.

The staff at AutoNation Ford were amazing. They took their time to find exactly what we wanted and were never pushy. If you’re looking for a Ford truck go see Marc. He’s the truck expert!!

Excellent customer service. Kim was very pleasant and helpful. Very good experience and I would definitely recommend a friend. Thank you again for everyone's help.

Quick service, short wait🙂

Brought my son’s 2007 Ford Focus in as the driver’s door will not open with the key. There was also an issue with the starter. After keeping the car for 5 days, the service advisor called me screaming that they would not service the car since someone would have to crawl through the trunk to gain entry to the car. We took back the car the next day and my son crawled through the car to open it and my husband jumped the car to start it. NEVER WILL WE DEAL WITH AUTONATION FORD again. We have purchased all our Fords here, but no more.

Thank you for make me happy we my new transit

Very good customer service and they help me out alot. I old 21800 and give me 21500. Thank you

Made appointment for oil change and minor repair. Good service by Rick.

Brought my Taurus in for a diagnostic test and paid apx $110. I was told I needed 2 front axles and tires which I opted not to have them install and glad I did not. I got in my vehicle and at the first stop light noticed my low tire light was on. Went to the nearest gas station and all 4 tires were low on air, the worst being the right front with a PSI of 3! The rest were about 13 psi. Normal PSI for my vehicle is 35. I was about to get on the highway for a road trip which could have turned out hazardous! I emailed them to make them aware of what had happened and never so much as received a response. Very unprofessional. Take your car elsewhere!

Shomaris Willis is the best Service Advisor of the company, great service and prices

I was told things like*we can't find the problem*so I asked to see someone myself and I was told"I don't have time for that and I'm not the mechanic anyway". Then I was told"if you don't like it here there are other ford dealers to go to". Then when I got sometime that was sitting around doing nothing to take a ride I went 1 block. It felt like I got hot in the rear. Some kind of transmission problem. So I was told"I believe you so I'm going to order a celluloid, they took my car and did that. Now 2 days later in still having the same problem. I called my service guy but he couldn't take my call, I left a message. That was 2 days ago, I haven't heard back. And this is the dealer I bought the car at. Some service dept.

Good service and nice assistants. All were wearing masks, and we were treated very respectfully while getting our car serviced.

Staff is courteous and very professional. The service quality is excellent.

I gave customer service a 3 because the service technicians at the front desk were not wearing masks, and yet we have an active pandemic. They didn?t seem concerned about community spread. I came to get my car fixed - not to get Covid-19.

Very good experience. I went in expecting to order a part and return the following week but they had the part and fixed my truck on the stop and I was out within an hour! Kadeem was very nice and helpful!!

Got my oil changed, the service advisor wasn?t really the guests service guy, he waved me over to his counter rather come to me and informed that your vehicle is ready. I will not use this service advisor again.

Mr. Taucet was diligent finding the right car for me as I requested. He exceeded my expectations. Even after the sale, he answer all my questions.

Good customer service Guy on front desk was clear and friendly

So nice and helpful. I won’t do anywhere else

They made turning in my lease SUV and leasing my new SUV very quick and easy.

As always the service is very professional and timely. I would like to especially commend rick for always over the years given me impeccable and professional services.

Great experience and following social distancing with cleanliness

Normally I’m satisfied with them but this time it was a shitshow. I took in my 2020 ST for a front camera fault and pre collision in available. Needless to say they ordered a part for me over 5 months ago still haven’t replaced that part. Also told them to do a oil change wasn’t done. I will say my service advisor Shomari was great my tech. Not so much. Why did I take my car in and leave it there for 3 days if no work was perform was beyond my understanding. Shame because I don’t like negative reviews on anyone but what’s fair is fair I now will schedule in another dealership to see if they can be more compitent and fix this brand new vehicle. Moises Zaragoza

I bought my 2000 Mustang in Margate, great experience. Bought my 2008 elsewhere after being jerked around in Margate. Buying my 2015 was a fantastic experience. Buying my 2017 was not a good experience. The salesman was inexperienced and lied to me on top of it. His boss (the "closer") was an xxx. Ended up calling me a week later to accept my offer. Since 2015, I feel customer service has deteriorated. Arriving for my oil change, trying to find out where to go, got a half hearted greeting by 1 person, another telling me "not my job". The service writer who I have seen before was great ( he always is) . Pretty sure there were customers without masks in the waiting area so I had to leave right away, I'm 70, asking for a call when ready. 2 1/2 hrs later, I figured it was done (no call) went back. The service writer did comp me for the oil change due to poor service. As a "bonus", I was told that they only had a record of me getting 1 oil change before this one when I have had 3 and have the paperwork in my glove box to prove it. xxx? I always pay cash, did my paperwork and cash "disappear"? Honestly, I would rather have a good experience, I am perfectly willing to pay for that. Thinking of upgrading to a 2019 or 2020, not sure if this is still the place to make a purchase.

I had the best sales and finance experience. Both Vasile my salesmen and Jason in finance were super nice friendly and full of knowledge. I would recommend this dealership to everyone. Thank u for making my car buying experience easy.

I made a 730am appt for an oil change and my car was not ready until 1010am. That's over 2.5 hours for an oil change. I asked the service agent why so long and he said that's normal. An oil change is a 15 minute procedure. As I understand that my car is not the only vehicle they are servicing, 2.5 hours is quite excessive, especially with an appt. I don't understand how this is acceptable to anyone.

Andrew, my service writer was great and dennis did an awesome job on fixing my Mustang

Quick and awesome customer service!

Got new shock absorbers and the gave me a discount

Bate and switch Be careful with paperwork what was discussed was not the price to sign for. They had me sign electronically then took the tablet and approved everything without going through it No discounts and charged twice for extended warranty

Both departments were friendly knowledgeable courteous and safety conscious. I have purchased many new Fords in the South Florida area anywhere from Palm Beach Gardens down to Miami and I don’t think I’m going to need to shop anywhere else after dealing with this company.

Great people really helpful. The man at the desk was wonderful

Welcoming, knowledgeable staff.

Excellent customer service. Wonderful GM (JP). I felt safe shopping there during COVID-19 and I am pregnant. I would send friends and family to this store to purchase a vehicle.

Very good experience and i would refer a friend. I had q very nice experience.

Jim was very pleasant and helpful. The waiting area was clean and had proper social distancing.

Fast service, accommodating service personnel, everyone wore a mask which made me very comfortable bringing my car in for service.

Very good customer service and professional. Took time to go over the car and repairs had it done in a timely manor.

Happy with the service, Andrew the service rep was friendly and kept me informed about the repairs needed on my ford edge.

Shomari in the service dept was great. He ensured that he told me about the service deals available to me and then ensured I was ?in and out? when I picked up my vehicle.

Good service with a smile!!!

I arrived and was greeted no pressure sales. told what i wanted and was directed to what i was looking for. whole processes was very good

Everyone was great to deal with and any questions I had was answered immediately

Alex Ortega was an excellent dealer. The buying experience was easy and quick.

Kadeem is your best service advisor, responsive, professional, caring, and honest. He should heads your service advisors training classes.

They make servicing my car a pleasure! The service department is very clean and everyone was very nice.

Very professional staff and staff conscious of keeping area clean and sanitized.

I want to say the AutoNation Ford has treated me not only as a valued customer but as family.... I would recommend my familia and friends to Autonation ford in margate... thank you to Kadeem Clarke who went above and beyond and out of his day off to my car service... special thank you 😊

Yes. Very clean facility and professional staff!!!!