Recent Reviews from AutoNation Ford Margate

Everyone at this dealership is very fair and friendly. This is a great place to buy a car 100% satisfied loved her business ethics. They are great. Thank you very much AutoNation and also my sales person was absolutely fantastic. Thanks again

Awesome Job, Awesome Team AutoNation Ford - Margate.

Absolutely outstanding customer service from the Repair staff. They kept me fully informed throughout the visit and got me back on the road in good time.

Great experience. Knowledgeable staff. Great environment. Best in class

Jack and his Sales Manager Matt are fantastic! I went in to special order a bronco sport— Jack was attentive, patient, and super knowledgeable on helping me navigate through the process. I ended up getting my dream car out of the showroom instead with the help of the incredible Ford Margate team. I’m so grateful to them— they really go above and beyond to ensure their customers are happy. Thank you so so much Jack and Matt!

Bought a new Ford Broncho. Excellent service-i traded my BMW and Scott was super helpful. Antony was a star in sales and finance department excellent .

Love coming here to get my car service done! Customer service #1 compare to other companies. The team did a great job getting my car in and out.

The staff is courteous competent and welcoming

Awesome experience at AutoNation Ford of Margate. Maria went above and beyond to make my visit smooth and easy. All work was done as stated. I was surprised to be shuttled to pick up my rental vehicle nearby. I additionally after breaking my head on how to return the vehicle after hours and then retrieve my vehicle I was informed by Maria that they would be kind enough to return my rental for me and all I had to do was come in and get my own vehicle.. could not have asked for a easier transaction.

Fantastic job done right. Other dealer in the area up in Delray Beach failed miserably. Keep up the good work

Dain Verhoeven reach out to me to introduce himself after I ordered my Ford Maverick. I requested a couple of upgrades from the dealership and he added them to his list of deliverables. No pressure from him to upsell. When the vehicle arrived, we completed the transaction in a couple of hours. (Test drive, feature explanations, and paperwork) Great job!

Jeff was so pleasant to work with. He was very transparent with me about anything that needed to get done in my Ford Escape.

AutoNation Ford Margate and its representatives were faultless in their treatment of us, their care for their performance, and their delivery of the product - our first (we hope of many) 2023 all-electric Ford e-transit vans. Thank you, AutoNation Ford Margate!

Autonation Ford Margate team has always made the experience very professional and great service from start to finish.

love my new truck! Thank u dain! u rock

What a great experience all around at this Store. Been shopping for cars now for a while. And everything from the smiles on the employee faces and just the genuine gratitude from being there was just excellent! Ford Margate;) keep up the great customer experience!

I recently bought a car here and had such a pleasant experience. Noel and Matt took care of all of my concerns with the car I was purchasing. I would highly recommend buying a car from AutoNation Ford Margate. Vas helped me on the finance side and everything went super smooth. From top to bottom, this was a perfect dealership experience!

At my age (over 80), the most scary light is the engine lite. I looked first to my neighborhood mechanic-buddy; sell it, he advised. As a last resort, I took my 2008 Sport Trac to AutoNation Ford. I met Service Advisor Jeffrey Balaban. Jeff (and his team) rescued my truck and 'saved my marriage'.

I bought a 2016 kia Sorento. Ray made my experience so amazing, he really loves what he does. Thank you AutoNation Ford Margate!

I've been servicing my truck here always and each time it feels like my truck runs like new. I'm not complaining.

Easy appointment, all necessary work was explained and completed on time.

My service advisor Fifa great job. Only problem I have with Auto Natiom Margate is when calling to make an appointment I have to leave a message to call me back because they never answer the phone but they never call back. I had to call the head office to get some one to call me back. For a large company like Auto Nation this should never happen.

I had a 8:30 appointment and got there at 7:15 had to wait on my service rep to get signed in. waited an hour and a half to find out they could not program the key and I would have to schedule another appointment and leave the van for 3 days so they could look into why they couldn't program the new key.

The best customer service we have received, Oscar is the a persone that paid atention to all detail that we have to being on his attention, very respetfully and hospitality we ever experience!

I bought a new F150 at AutoNation Ford Margate in 2021. The electrical outlets stopped working a few months later. I took it to Sawgrass Ford last year and, after keeping my truck for 4-5 days, they failed to repair it. The advisor checked it himself by plugging in his phone charger, yet claimed the tech found nothing wrong and therefore there was nothing he could do. I rely heavily on those outlets, so I've spent a year using a converter. I took my truck to this dealership for its 25K service, new tires, and the outlet issue and had my truck back, washed, in 2 days! Jose F was my advisor, a true professional. He kept me informed every step of the way and saw to it that every issue was resolved. Even though Margate is not convenient for me, I will go out of my to use them exclusively for all my future needs as they went out of their way to ensure my needs were met. Nice work! A shout out to Brandon as well, who filled in while Jose was out to lunch. Another gentlemen and professional. I'm a very happy and satisfied customer.

Awesome experience, would recommend anyone to come visit. Sales staff is outstanding.

From scheduling to the service performed very easy transaction. Straight forward No surprises . Will be back

I bought a new F150 at AutoNation Ford Margate in 2021. The electrical outlets stopped working a few months later. I took it to Sawgrass Ford last year and, after keeping my truck for 4-5 days, they failed to repair it. The advisor checked it himself by plugging in his phone charger, yet claimed the tech found nothing wrong and therefore there was nothing he could do. I rely heavily on those outlets, so I've spent a year using a converter. I took my truck to this dealership for its 25K service, new tires, and the outlet issue and had my truck back, washed, in 2 days! Jose F was my advisor, a true professional. He kept me informed every step of the way and saw to it that every issue was resolved. Even though Margate is not convenient for me, I will go out of my to use them exclusively for all my future needs as they went out of their way to ensure my needs were met. Nice work! A shout out to Brandon as well, who filled in while Jose was out to lunch. Another gentlemen and professional. I'm a very happy and satisfied customer.

Terrible company scammers sold me a car that was in the huston tax day flood, claiming it was clean title.

Service was excellent! Staff was very accommodating and friendly!

I just bought by 6th Ford from this dealership, they are always so helpful.

Margate Ford, AutoNation. Get service for your Food vehicles.

All of the staff that helped me at the Ford dealership were extremely helpful and took care of what I needed.

During the last few months, we have had the pleasure of working with Tom Anderson and the team at Margate Ford. Everyone is extremely knowledgeable,and when out of their way to provide excellent service. Thank you

My sales person, DeNyse was great. She did her job which ultimately was to identify the car I liked, show it to me, and then support the sales process. I’ve bought many cars so I know the deal. DeNyse got me to the car I liked and Matt (sales manager) handles the negotiation. As usual, although the process is “stress free”, there is negotiation. In this case, I was offered a price for my trade in that was “the best we can do” until I showed a car max offer $2k more. That was immediately matched. Then the stalemate of “this is the best price”. I leave and next day revived a phone call back. Another 1k added to the best price / offer on my trade in. It was fair and I agreed. Kudos to the sales team for making a deal. 5 stars. My only issue was with financing. Arturo comes in and introduces himself. Next question “rates are around 10% is that ok for you?” This is before he checks with the “many banks that will give us the best rate”. I say no, not really that’s very high with my credit background. 8.9% was the rate when he returned. I said no way, that’s too high - doesn’t make sense. I go to get up and leave, but magically, Arturo suggests trying Space Cost credit union and with literally 3 minutes, my rate was closer to 5%. Now, I think I see the game and every company needs to make a profit but this was so obvious of either 1) a sales tactic to see which higher rate I’d accept or 2) finance guy not doing his job by finding me the best rate. Why not start with dove coast? It was that just an extremely lucky guess that they’d have a lower rate? Hmmm :) At the end of the day, friendly staff, great car so far, i enjoyed working out a fair price but I was not pleased with the tactics during the finance process. In the end, I decided not to finance. Even though I was told 2-3 times I could only put $2,500 on a credit card - I ended up paying the final amount with a credit card (11k). Maybe another sales tactic? Maybe they made a special concession for me? I’ll never know, but all in all, a stress free purchase.

My poor experience has to do with a Ford extended warranty I purchased through this dealer a few years ago. I sold the car and am entitled to a refund on balance of warranty. Ford says I must get the refund through the dealer I purchased from. I am now one month into trying to get this refund request submitted to Ford. I provided the requested information same day, and have made multiple phone calls and multiple emails to follow up, with Thomas and Javier (who apparently is the manager of that department). I have received no paperwork to sign and the warranty refund has not been submitted to Ford. On my last phone call with Javier (two weeks after I reached out to him as manager because the other guy never responded) he asked me to please call or text him the following day to remind him to deal with it. As if! What am I his clerk? Is it incompetence? Are they trying to avoid paying out the money? Both? Not sure but somebody - oh actually two somebodies - are not doing their jobs. Buyers beware of having to deal with warranties at this dealership.

Auto Nation Ford Margate did a great job overhauling our 2013 F150. Myron, our repairs rep, was professional, personable and helpful. We are appreciative of the level of service we received. Based on our experience, we would recommend Auto Nation Ford Margate as we will definitely be using their services in the future if needed.

Great service

Great customer service. Excellent work.

I bought my 2018 ford escape 5 years ago from AutoNation Ford Margate. Appts were on time and completed in the time that was specified. You can wait there or use the courtesy ride home. I always bring my car in for service there. So far I am very satisfied bringing my car in to Ford Margate.

Work was completed in a moderate amount of time. The check was returned absolutely filthy inside and out some work. They said they weren’t able to do so I had to take it to another shop.a W

Brought my brand new 2022 F-450 with a factory hard tonneau cover into this dealership to have fixed. Latch and connecting rod binding up and not working properly. The VIN number and window sticker list this as a factory installed item but these people would rather argue that it was an aftermarket item rather than help me. There were other things that needed attention but the push back and reluctance to work on the vehicle that they didn't sell was too much for me. Bad Dealership that doesn't care.

I always bring my car to ford autoNation in Margate,Fl. I get my oil changed and car checked out every 6 months. I get an appointment and then wait for my car and always finished within an hour and half. Waiting room is pleasant with TV and coffe machine. Service people are knowledgeable and efficient.

From start to finish the process was an ease and the service from all involved was fantastic. I feel I got a great deal both on my trade in value and the price of the truck I purchased.

My overall experience about this dealership is not a good experience at all first of all I’m located in Tampa Florida. I took a flight to the city to get a vehicle from this dealership. Please show me a car for 26K sold it to me with a bad motor, knowing that I had a bad motor had a vehicle for two months and the motor blew up. Since I’ve had the vehicle, I’ve had nothing but issues I have put over $10,000 into the vehicle. Repairs at the warranty doesn’t even cover. I have not on this car for a year yet and it has been nothing but a problem maker. I would never trust a dealership over again make sure you do your homework before you buy a car from now.. autoNation you have my number you can call me anytime or you can also call my attorney. You’ll be getting the information on my attorney very soon. Thank you for selling me a vehicle that wasn’t even worth the price. Thank you for wasting my time.

Brought Mustang in for recall on camera and because the trunk wouldn't open. Trunk wires were connected to the camera wires so no charge for that. Because it wasn't clear that was under warranty, I was provided a quote on the trunk repair.

Ford Margate services were on time I trust the dealership only for my Ford Edge. 2016 with 80,000 miles. Runs like new.

Outstanding customer service. Friendly and professional.

They were able to schedule and do my oil change immediately and in a timely manner.

If you are looking for a dream car then make sure you have Jack Schumacher help you out. Been looking for quite a while for the perfect 2004 mustang cobra and Jack immediately started to help me get the dream car from my childhood. Communication was very good throughout the whole process and the sales manager Matt was awesome as well. Very clean dealership and very attentive staff. Couldn’t be happier. Was the best dealership experience I’ve had so far.

Kadeem is great!

Great service! Very professional people, plus little short time for oil change. Can’t complain about it. Thank you 🤜🏽🤛🏽

Sales person Michele was excellent from day one and throughout the entire process. Very professional and knowledgeable about product and product options.

Purchased a 2023 Bronco from AutoNation Ford Margate recently. They were really easy to work with. Thomas Anderson and Thomas S. were amazing and I highly recommend them. Would definitely purchase another vehicle from them.

Brought my car in for warranty repair back in June 2022. I listed numerous issues to the advisor and they claimed it was the catalytic converter. They did not get the part until February 2023. Brought my car back to be repaired, received after it was replaced with all of the exact same issues I had listed about 9 months previously.

I went to AutoNation Ford dealership in Margate FL to repair my Ford expedition and I was lucky to talk to Maria at the service department. Maria is amazing, knowledgeable and very helpful. She worked hard to obtain a very difficult to get part and kept in touch with me until she obtained the part. She was very kind providing me real information and arranged a ride home for me until my car is fixed. I have the utmost respect and appreciation for Maria.

We bought our college bound son his first car, used of course, and the experience was positive. The salesman kept us informed as to the car's availability and scheduled the test drive. We liked the dealership so much, we saw another vehicle and decided to buy it too a few days later. They were very courteous and helpful through the whole process.

Just purchased my dream car and the autonation Ford staff was absolutely great! No runarounds or nonsense which is hard to come by! I would definitely return. Thank you everyone!

Great job!!!!!

I had the pleasure of working with Tom Anderson and the team at Margate Ford. Everyone throughout the entire buying process was kind and honest, and accommodating.

At last my Ford is fixed! No more check engine light no more worry about what could it be. As a single mother having peace of mind can be difficult but thanks for AutoNation I have one less thing to worry about. My son and I can ride around safely and in style, thank you Jeff and everyone who was so kind and so helpful! I wish you all the best of luck!

I shopped around before visiting AutoNation Ford, Jean, Tony, and Thomas were great. Jean my sales associate was attentive and knowledgeable, he showed me multiple vehicles and didn’t rush me. Tony the sales manager offered me a good deal without much haggling. Thomas expertly handled the paperwork, I traded in my car and was in the new in about an hour. I received a good price and better service, I won’t be buying a new vehicle anywhere else.

The service of my car was fast and the Customer Service was excellent. From now on I will bring my 2 Mustangs for service. I used to take my car to Lincoln Ford in Federal Hwy it was closed. Now I’m happy to have found this new location that I trust.

They was able to tell me the issue and fix my car without any other issues. My only problem was, I was told I needed two new tires when my tires are not even a year old. I purchased 3 new tires so not understanding why I needed two when in reality I only need maybe 1 new tire.

Had one of the best experiences at a car dealership. Ray was an awesome sales rep and would totally recommend anyone looking for a car to come here.

great service, Jean the best

Sadly, updating this review. They went from great customer service to in and out mess. It took several attempts for them to take in my car to look at an issue they were suppose to have addressed, water getting in. Got my car back before it should have been given to me, car had puddles of water still from their leak tests and the internal moldings they removed were not put back, I had to put them back myself. Disappointing Make sure your car is truly ready to be picked up and not simply being pushed out to make room for the next car We recently moved from NJ to Florida and have always serviced our vehicles at Ford Overall, very satisfied with the communication and service

Muy buen servicio ; excelente la atención del sr MYRON

I had been texting with Ray about getting a black Ford Bronco Sport and he notified me when one came in. He knew exactly what I wanted and he was helpful during the whole process. Any questions I had he had the answer for me. I will recommend Ray and the team at Ford AutoNation of Margate to anyone wanting a new car. I’m very pleased with the entire process. Sandy S.

Excellent dealership with an amazing staff. From the minute you walk in you know they will help you and get you what you need, absolutely the best experience buying a car. Noel was an awesome sales associate to work with, extremely knowledgeable, and really went above and beyond to make the whole process go smoothly. I will definitely be going back! Thanks for everything.

The dealership could care less about any concerns I had with brakes on the sprinter van I bought. Was hard to get anyone to even call me back. When I finally talked to someone they said "that's what they do" All I wanted was for them to have their service department check it out as I fee it was overlooked. Customer service is lacking as I feel my concerns were pushed to the side.

NOo! dont bring your car here! over 5 month, just for a Engine light on Service Advisor Nathan= to south american people🤣🤣☝🏻🤦🏻they never fix it! one of the worst Ford dealer in the USA land. i got better service at the island and Colorado. Just like the rest of south Florida (southamerican type of customer service)🤣☝🏻🤦🏻

Service was as promised and on time. That is rare these days.

I had an excellent experience with AutoNation Ford Margate. Michelle and Toni helped me with a complicated issue. Additional to their exceptional knowledge they went over and above to give me the best possible experience and make everything as easy as possible. They are professional and kind. They listened and found the best solution. They are working with the highest quality and efficiency. I think I am a picky person, but this dealership meets the highest expectations.

My overall experience was excellent, from Anthony's customer service to my company vehicle being serviced. Anthony's communication with me from when I walked thru that service door to when I picked the vehicle up was impeccable. He was very respectful and has such a welcoming smile.

Nathan was great. Good quick service.

All round good experience. Love my Escape and the ‘doctors’ that saved her.

Myron kept me informed throughout the whole repair process! He was very nice and very helpful.

Great Service! Overall, a great team. Nice clean place filled with a respectful cast of workers.

Got hole from work one day and my car was leaking coolant everywhere. Got it towed up the next day and had my car back the following day. Quick and easy replacement of the Water pump and as always took great care of my vehicle.

The reason behind the five Star is the Manager who called me in his off to do a follow up on my service. I bought my diesel in to have both the internal and external transmission filters change according to the service manual. I put about over 30k miles on my truck a year and having it down for a transmission problem was out of the question. When the service advisors said it didn't say specifically that this filter needs to be changed, I was concerned than why it show in the manual when come to routine maintenance. So if course it left a bad taste in my mouth. This manager heard about it and called me on his off day, pulled my files to see exactly what was done and explained why they didn't change the filters. He also explained to me that since the production of my truck, they have upgraded the fluids that is used for the transmission. He also explained to my why now the service advisors doesn't see our rewards points, for our protection due to pass events from crooked workers at other locations. So now we have to specified that we want to use our points towards service and they will look it up. I explained to him how I been burned before behind another dealer that supposed have fix a problem and caused me about another 2k. He reassured me that is not and will not be the case here. He himself had been in the business since the production of my model year and can answer any question about my engine. Which I did tried him on that and he's is very knowledgeable. Something that is hard to find these day. So with that being, when it comes to the more complicated issues that my truck need, I will bring it here moving forward. They are closer to home and have knowledgeable managers as well technician to do the job.

We had a very good salesperson that make the decision to purchase the vehicle as easy as possible.

Edward was great! Very kind, knowledgeable and a pleasure to do business with!

The service department here is awesome. They were quick efficient and extremely friendly will definitely repeat.

Great service Great facility Would definitely recommend Myron was very professional and provided excellent customer service

Every time I get my car to get serviced, I always try to push it off till the very end, only because of the bad experiences I have every time I go. It is always a hassle and the worst experience possible. But, this time around it was simply amazing. I was updated every step of the way, the service advisor kept in constant communication with me, answered all my questions, and never talked down to me once. My car was fixed in a timely manner and I was treated with nothing but respect, even though I do not know much about cars.

Decent, but not as good as you’d think coming to a Ford dealership as far as repairs go. I apparently needed both cat. converters replaced, had them do the job and took it home and noticed an exhaust leak. Not a big deal, everyone makes mistakes, had to bring it back and they fixed it. Then after I got it back, noticed my exhaust on the passenger side was sticking out and sagging. Had to bring it back again for them to do an ok job putting it back. Not a huge deal but all of that is something I’d expect if I had my friend do it, not a professional Ford dealership. I’m happy they corrected their mistakes and my service advisor, Maria, was great and very helpful. 5 stars for her.

Hey all like always Margate AUTONATION service was great. Always with providing reminders, deals, promotions, from you guys. On time. Cars, maintenance etc. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I want to thank the entire team at AutoNation Margate! I was first greeted by Noel which allowed me ample time to peruse the lot. I saw my now F-250 6.7 Power Stroke diesel in antematter blue, beautiful! She had muscle and beauty and I was impressed! AutoNation Margate provided me with the best car buying purchase in my life. Noel sat with me and answered all my questions, then I was greeted by John which also owns an F-250. Matt was amazing and Vasile so helpful with the financing and lastly, Jason, the GM which has assembled an amazing team! I continue to tell all my family and friends about AutoNation Margate. They are like family now and I truly appreciate them. We went back two weeks later and purchased an F-150 Badlander with the Tuscany package, another beautiful truck. Even if you're not in the market for a vehicle, you have to go by and experience this dealership for yourself. They are a first class operation, second to none. Thank you AutoNation Margate! XOXO! p.s. girls love trucks too!

Recently had a recall done and oil change and rotation. Car was ready even sooner than expected and I was contacted by text as to status. I have been very happy with their service as well as the original deal in purchasing my Escape Hybrid right at the beginning of the pandemic. Car gets great gas mileage and has been trouble free!

Will definitely recommend. Staff is friendly and efficient.

They did a great job with my vehicle. My only problem has to do with the time it took to get it fixed

The sensor made the car computer go crazy, and it's the second time that it happened in less than 18 months. I was disappointed in the fact that I had to pay over 850$ for it. The dealer was very busy, therefore it took them time to figure out my issue. The advisor was kind and professional and the guy that took me home was kind as well. Overall the experience was ok, but the price was a big shock for me.

I have been using this dealer since I moved to Florida, it’s time to get a new dealer. Today, I went to drop off my vehicle for a diagnostic and oil change and the advisor acted as if was bothering him. I was told my vehicle would be done today, but he told now it will be Monday. They expect you to just go without a vehicle for 4 days for a diagnostic. It looks like they have more advisors than mechanics, most are on their phone while you wait for someone to assist you. Not returning ever again.

Muy buena atención, muy competentes y respetuosos Lo más importante es que los vendedores se adaptan a ti y te tratan de conseguir lo más conveniente,

Compré un vehículo usado hace dos dias y Hoy me dirijo al departamento de servicio a notificar de algunas fallas que presenta la unidad le informo al gerente de servicio la fallas que presenta el carro y el me contesta que no sabe quien se encarga dentro del departamento del departamento de servicio de estos problema ahora yo me pregunto cómo el gerente de servicio no sabe quien solventa una falla de un carro dentro de su concesionario

Worst customer service! They had my vehicle for over four months and provided no communication or updates. They kept stating they were understaffed and would get to it when they could.

Jeff our advisor was very professional, kept us advised throughout the process. Dropped off in morning and completed by afternoon. Overall a good experience!

horrible service. They don't even try to help you over the phone. I had purchased three cars from them and instead of getting value for being a returning customer, they treated me worse than garbage.I even purchased the maintance package from them and everytime I have a problem with one of my cars they make me feel like I'm an incovinienve for them. They have a huge lack of customer service and emphaty, and are all about the sale and nothing about the service.

I have essentially been lied and disrespected like never before. These people think they are smarter than everyone else. On January 23, 2023 I took my F350 Lariat to address 3 recalls. One of the recalls required the replacement of a rear back up camera which was damaged (foggy) due to a manufacturer defect and considered a safety hazard. After I picked up the truck in the afternoon, and realizing the camera had not been replaced, I went back inside to talk to my service advisor who had no clue that the tech had not replaced the camera. Service Manager (Drew) comes up to me and tells me that they don't have the cameras in stock (that Ford has not supplied them yet) and yet they signed off on the recall as if it was complete. After confronting the issue they told me they would call me when the camera became available. So, I left the dealership and called the parts department just to find out that the camera was in stock. Then I went back to confront the manager who insisted to lie to me that the camera that they had in stock was not a recall part. After extensive argument I left the store without a solution and the terrible feeling when you feel you've taken advantage of. The Service Director was nowhere to be found. What a bunch of incompetent and untrustworthy individuals.

Vehicle needed warranty work for a leaking axle. While it was at the dealership, there were also several safety recalls addressed.

The guys are charging for service like crazy, just double the price at any other dealership. Don’t go

Made it very easy to do a prepurchase inspection on a used car I was considering. Excellant communication and great job on the inspection. Very helpful with follow up questions. Highly recommend.

Quick service and a very responsive staff at this location.

Great experience and great group of people to help you out with your car problems. Great service and decent prices...

Great experience with service Shomari. He was very professional and knowledgeable in dealing with my vehicle problem

Excelente atención e instalaciones.

The whole buying experience was painless and very pleasant, our sales rep Doug wasn’t pushy at all and made us feel very comfortable, John the sales manager put together a deal that we just couldn’t refuse! I would highly recommend this place to anyone looking for a new or used car!

I’ll definitely recommend this place for your car needs. Special thanks to Andrew and his team. Keep up the great work.

Good Afternoon, I will definitely not be coming back. Unfortunately the mechanic that worked on my car did not appear to know what he was doing. I brought my car in for a 9am appointment for a noise coming from the engine is that Maria said it sounded like my fan or possibly coming AC and a buzzing from the center dash and my heated seat. I was told that it would cost $189 per issue for diagnostics, so I opted out of my heated seat diagnostic. At 430 I called as I heard nothing except for a random video I received walking around my car. When I spoke to Maria she said they were not done dignosing my car which point I asked if anyone was going to tell me I would need to find different transportation. I was told they would contact me tomorrow. I was given an estimate the next day for aprox $2200 which included maintenance. I declined all services with an exception of wipers and tensioner belt (that was supposed to fix the sound) and was then told that they forgot to include the labor so the total ended up to be aprox $1000. Unfortunately, the only benefit of taking my car in was I got great wiper blades. My car still has the noise in the dash and in the engine. I could not believe that the mechanic had the audacity to write on the diagnostics that the sounds may be coming from items in my car after they tried calling me to tell about the recall i my roof racks making the sound-so incredible. I am so disappointed to think that FORD mechanics cannot trouble shoot their own vehicles. I will say that Maria was amazing and tried to address my concerns, unfortunately she was not my mechanic.

I took my car in for a recall. I was treated like a king and they were fast and efficient.

Do not take your vehicle to their facility for quick oil changes. Crew are very nice but it took them 4 hours to do an oil change when I had a 7 am appointment. DEf not worth the time.

Great service and personnel.

Best staff around

Great experience with this dealership. From the salesperson Arturo, to the GM team and the finance team Javier. AutoNation has a customer for a long time!

Brandon is the best service advisor I ever dealt with. My ford has been the ship more than I can count. He has kept me sane and calm. He is the only reason why I still have that car. Suck I have to weigh other options for a different manufacturer. I really liked my explorer but the 5th gen has soured my taste. Now the 2023 change is delayed till 24. So I have a decision to make.

Great customer Service! Maria was super informative and communicative while my Explorer was being repaired. Repairs were completed on time and perfectly!

We couldn’t be happier with our new Bronco. Thanks to everyone at Autonation Ford Margate, especially Thomas Anderson, for everything you have done from the day we decided to make our purchase. Tom kept us up to date every step of the way. We had the Best buying experience. Thanks again!!

Was good

I wish I could leave zero stars!!! Brought in F150 in for a vibration and was told it was surprisingly told it was a transmission issue. After waiting for 2 weeks for the repair to be completed and spending $2000 for the repair, the truck’s transmission continued slipping when down shifting as I drove it home from the dealer, and when towing my boat. I provided a video to show the service message while the transmission was slipping out of gear…I made a video and sent it to my service advisor but I was told that the truck was working perfectly. It was ignored by everyone. I left it there for another week, and I was told that 5 people drove the truck including both service managers. I also spoke directly to the general manager and explained the issue in detail, including all the details and the information from the video recording, and the issue was not corrected and I was told that the truck was shifting perfectly…unfortunately, the issues continues on a daily basis and I am just waiting for the transmission to completely breakdown!!! I was just told some basic talk track to pacify the basic customer. It is very unfortunate! Do yourself a favor, don’t buy a FORD TRUCK and do not get it from Autonation Ford Margate and definitely do not take it there for service….You have been warned!

Service Dept. is a joke. Waiting on a replacement Left Front Door since July 2022. After repeated attempts, the service says "we'll get back to you" is a Stall tactic. They don't get return phone calls, or the person is "out of the office!

wish I could leave zero stars!!! Brought in F150 in for a vibration and was told it was surprisingly told it was a transmission issue. After waiting for 2 weeks for the repair to be completed and spending $2000 for the repair, the truck’s transmission continued slipping when down shifting as I drove it home from the dealer, and when towing my boat. I provided a video to show the service message while the transmission was slipping out of gear…I made a video and sent it to my service advisor but I was told that the truck was working perfectly. It was ignored by everyone. I left it there for another week, and I was told that 5 people drove the truck including both service managers. I also spoke directly to the general manager and explained the issue in detail, including all the details and the information from the video recording, and the issue was not corrected and I was told that the truck was shifting perfectly…unfortunately, the issues continues on a daily basis and I am just waiting for the transmission to completely breakdown!!! I was just told some basic talk track to pacify the basic customer. It is very unfortunate! Do yourself a favor, don’t buy a FORD TRUCK and do not get it from Autonation Ford Margate and definitely do not take it there for service….You have been warned!

Jose in service is great to work with - see him if you need vehicle service

I am a returning costumer at AutoNation. I highly recommend the AutoNation Ford Margate dealership. Haque was my salesman, and he was professional, knowledgeable and worked hard to earn my business. I appreciate the time he took to explain the different trim levels and packages on the vehicles I was interested in. The financial director, Javier was also a pleasure to work with. He genuinely cares about the customers he works with, and he exemplified great customer service. If you are looking for a new Ford vehicle, look no further than AutoNation Margate.

Shomari is a thorough and responsive service advisor. I highly recommend.

I brought my car in for a Airbag recall. Very friendly service. They gave me my car back with the airbag light on. They said some times when they change parts it can happen. 189.00 if I want to know why it’s on now. Now I have to look at this airbag light. If you have a recall on your airbag don’t do it

Very happy with service advisor Jose very helpful

My service experience at AFM has been very good so far in six months and two service visits. My advisor Jose has become someone I can trust regarding the vehicle, and has always been accommodative on price. I would appreciate being forwarded pictures of the issues being worked on by the technician, for instance brake pad depth or coolant hose damage (my most recent issue), which was standard practice at my Ford dealership in Tampa but not here. My 2015 Focus has been the subject of two widely-known CSPs related to the transmission clutch and control module, and my car spent a month in the shop last summer related to severe transmission shudder and eventual failure. I have been noticing more shudder during acceleration recently, and asked Jose whether the technician noticed it as well during the test drive. Jose reported to me that the technician "did not notice a transmission shudder," which I am having trouble interpreting as honest, given that I experience it every day. The dealership could be more forthright with pictures and information from the tech group, but if AFM fixes that I would heartily recommend it to other Ford owners.

Service was excellent. Done in timely manor.

Easy to make on line service appointment for a Saturday morning oil change. My Service Advisor Jose Figueroa was efficient and friendly. I was in and out in little over an hour. Thxs.

Bj in the parts department delivers excellent customer service. I own a local shop and he is on top of things 100% which is rare these days. His dedication, customer service, and communication is exceptional. Thank you BJ!

Doug was our sales rep, he was wonderful and made this the easiest, quickest, most enjoyable time. Before I even walked in he had all my paper work ready to go. 10 out 10 experience and I highly recommend Doug as your sales rep

Going out west to Autonation Ford for the first time - Maria made the transition and experience flawless. First time I really felt the service dept (Maria) had my back and went above and beyond.

The sales person Afm Haque was beyond good. He was super amicable and treat us extremely well. 100% recommended

Went to get a last minute oil change before a trip and they gladly fit me in with one day notice and got the car fixed within 2 hours. Life saving.

Great experience. My sales consultant, Doug, was awesome and made the process smooth. I would recommend anyone that would like to purchase a car to request him. Walked me through every step of the way and answered all of my concerns with transparent, honest answers. GREAT GUY!!!! Thanks again Doug. I’ll be back.

We have a family of Fords and they always take great care of them. Shomari is the best. He communicates throughout the whole process, and always goes the extra mile. Thank you.

When the check engine light on my F150 came on, and the truck started sputtering, I thought the worst. The team here, including Jose, my service rep, took care of me quickly, kept me informed along the way, and had me out in a couple of hours. Very pleased with the results and my truck runs like a champ!

Excellent service overall!!

There’s no point in making an appointment they won’t meet you on your time frame

Jeff in service is a true professional. Hard to come by these days at most dealerships.

From scheduling to paying the bill, Anthony made this service visit a very smooth process.

I have no problem with the service. Any problem I had with my car before this service is completely eliminated. however I always have in mind that the calculation of the price of this service is exhobitant. Yesterday when I had a battery problem and was driving my car into Ford house they charge me the price for the battery and they mount it for free. this time the battery cost $150.00 and I was charged an extra $150.00 for labor. therefore $300.00 plus tax

Went there for a service and the system and process was so smooth, I'm definitely taking my truck back here for service, not only is it convenient, the customer services is amazing, they handled my truck with care and was very fast with it. I recommend if ur looking for a dealer to take care of your vehicle...

Mohammad (Sales Associate) and Jason (General Manager) are fantastic. Mid level management…second to none as well! The team at AutoNation Ford made buying a brand new car a pleasure. Honest…knowledgeable and no BS. Straight forward and helpful to the end. I can’t say enough good things about the sale employees at this dealership. If you want an honest, straight forward deal go no further than AutoNation Ford in Margate!

This was my second visit and once again top tier service, Anthony thank you, a much better experience than the pompano location.

My experience was smooth. Douglas answered all the questions I had and was extremely honest with me. 10/10 recommended

Andrew has taken care of me and my F-250 very well past 2 years. I have been going to margate auto Nation Ford for past 20 years. I am very pleased with their service.

Great attention for all staff, highly recommended everyone to pass by , professional and dedicated employees answer all your questions

The sales staff was very friendly. I purchased a used car with about 10k miles. They were unwilling to haggle on the price of the car but the price was fair. I am out of state, so I could not see the car in person but the sales person and financial team accommodated me well. However, the remote purchasing process was very difficult. They were unable to electronically sign docs and had to physically send a mobile notary company called Maverick to my house. A couple other things, because I was remote, I relied on the staff to travel on information about the car to me. However, it was not revealed to me that there were no floor mats and one of the auto locks did not work (still under warranty though). They were very friendly though and helped me find a solution.

Great customer service, everyone was so nice. I was in and out .

Jose Figueroa helped me out with a past service and did a great job! I was reminded when I came in for an oil change and he greeted me!

A very smooth experience with this dealer. No problems, very fair. Certainly unlike most dealers. The salesman, Arturo was exceptionally helpful and patient. TOTAL RECOMMEND.

Nathan was excellent.

Tom Anderson was outstanding!!! He took the time to go over everything about my new car with me, he has very promptly answered all text messages and phone calls. Honestly I was expecting some cocky, ruthless man but am very pleasantly surprised with Tom’s calm kindness. I believe he is trustworthy, which is rare.

As a woman, I honestly dread car buying experience. However, this is one of the first times where the process wasn’t uncomfortable at all. My salesman Stanley made it an overall superb experience, he did not disappoint. He made me feel at ease. He was very professional, patient and competent. Stanley walked me through the process of purchasing the car and explained everything. The managers were accommodating, and the finance gentleman was helpful. After my purchase, Stanley showed me how everything worked and made sure I was comfortable prior to leaving the dealership. He called me a couple days later to ensure I was satisfied and to check on the car’s performance and functionality. I definitely wouldn’t hesitate referring my friends and family to this dealership and specifically Stanley. (Sincerely, Judith).

Very smooth service experience. Top notch people.

They met all my requirements and good peoples.

Tech did not seem to be knowledgeable able the issue.

They met or exceeded all expectations. 5 stars!

Last time I was there I had money stolen from my car. This time I had a better experience. They provided the service promised. The rep did a great job

Autonation I've returned too twice everyone I've dealt with their have been so professional, they don't carry the typical car dealer vibe while still having too be a car dealership. Everytime I've brought a vehicle here too sell they gave me more than I deserve and treated me better too. I worked with a blonde lady first time and I've been coming back since the second time was a Spanish fellow . They make you feel like a friend and have been very honest. Most car dealerships I won't ever return too autonation stood out too me in a positive way . If I ever buy new I'll try them if I ever sell a car again they'll be my first call.

This service department is absolutely terrible. The work was not done in the time promised and they refused to work with my insurance company. I could go on about my experience but it's not worth my time. Just take your car elsewhere

Got my F250 here, and couldn't be happier with the vehicle and the whole experience from beginning to end. Sales, Finance and follow up calls were fantastic! I would highly recommend Doug my salesman! Also the GM and the whole management team I met there in just a few hours were super cool! Thanks for an amazing buying experience!

Had to order a part. My service advisor, David, kept me well informed throughout the entire process.Had an appointment both times I went in and got taken care of immediately and the car was returned to me in a timely manner

As usual once the car is bought all the help stops. They won’t call me back and I can’t ever speak to anyone when I call. Even the dealer who sold Me the car recommended I just “come in” when I asked if finance dept could Call me. They ran my credit 4 times in the same day, I’ve never had that happen to me, especially when I’m trading a car in that’s worth more than what I’m buying. Horrible Service. Do not trust…

AutoNation management is not to be trusted. Ford dealers in this area are not good.

The entire team worked very hard to put the deal together for me. Everyone from the salesman Standley, to the finance guys John and Javier, they made things happen. They were very pleasant to work with, and professional. This team and dealership will be my first choice when it comes time to purchase my next vehicle.

Tom Anderson made my car buying process easy and smooth from my preorder till deliver he guided me the whole way. Very appreciated for such outstanding service

Sales person Michelle was fantastic. Felt like a friend instead of a sales person. Everytime I came in she knew that I liked popcorn she would either make me popcorn before I came in or after. Fantastic sales person.

First time at the AutoNation Ford Margate dealership, and I wasn't disappointed! Jose was attentive and patient, service was excellent! Thank you all!

I had recently had a great experience with AutoNation Margate branch. Maria, the service representative, was very communicative on when my truck would be finished and was able to squeeze in without an appointment.

Very professional.

Autonation Ford in Margate is a wonderful place to buy and have your vehicle serviced. Andrew and his team in the service department are the very best! I won’t go anywhere else!

Service advisor was good. Technician came speeding around the corner in my truck, said something to tech and he seemed shocked to get caught. Oil change was done but tires and courtesy check weren’t completed. I had a small scuff on front drivers tire so know it wasn’t moved.

Bought a BMW truck and they only had one key and no floor mats. The sales manager, Matt wrote up a fake “we owe” and sent us up to Delray BMW for the key. Of COURSE they can’t help, and now Matt us no where to be found, SURPRISE! Phone calls go unanswered, and messages ignored. They even hung up on my wife when she called yesterday from the Delray Autonation store. Customer Service here is a joke. @Mikemanley should maybe have a closer look. He’ll be called on Monday. FAIL!

Bought a BMW truck and they only had one key and no floor mats. The sales manager, Matt wrote up a fake “we owe” and sent us up to Delray BMW for the key. Of COURSE they can’t help, and now Matt us no where to be found, SURPRISE! Phone calls go unanswered, and messages ignored. They even hung up on my wife when she called yesterday from the Delray Autonation store. Customer Service here is a joke. @Mikemanley should maybe have a closer look. He’ll be called on Monday. FAIL!

Things have certainly improved at Autonation Ford Margate, but 4 hours for an oil change and tire rotation. Are you serious? Seems that a computerized piece of equipment was off line. Things went at lot quicker when they had the Express Service line.

Went here and spent maybe an hour and a half Looking at and testing driving a vehicle. Discussing financials. I said give me an hour and left to determine if the vehicle was a wise purchase. Approx 1 hour later I called back and specifically asked “ is the car still available?” I was told yes. I said I’ll be there in 20 mins to do the paperwork. I sat there for over an hour waiting for them to come back and tell me the vehicle WAS ALREADY SOLD!! but the manger “ takes responsibility for his mistakes” I guess I should feel better about it than. Oh btw when I went back I showed my mother and my 8 year the car mommy was about to buy. AND THEN ! I leave and call back to find out they ran my credit?!? For what?!? You ran credit on a customer for a vehicle that I couldn’t even buy? If you plan on going here I would get it in writing that the vehicle your interested in is actually available for purchase.

Great experience with Noel. After going to other dealerships that wouldn’t even let us test drive any cars, we were able to find the car with options we liked. Noel was friendly and transparent, and we never felt any of the slimes sales vibe from him. Painless buying experience and we love the car we bought

The minute my family and I walked in, we were greeted. We worked with Jerome and he was excellent! He knew exactly what we came in to see. We were only browsing that night but Jerome did such a good job explaining everything and showing us the exact truck that we were looking for that my husband and I decided to move forward with purchasing. Thanks again Jerome! We will definitely be doing business with you again.

My salesman was very helpful( he also came in I. His day off to get everything signed) I asked him to send me multiple videos and pictures of the car I was purchasing because this dealership is 2 hours away from me and I didn’t want to drive all the way there to find issues with the car. The pictures and videos looked really good my salesman said the car was in perfect condition, it was in really good condition but I did find a few minor scratches on the body paint and a few scuffs(larger) on the rims from someone getting too close to a curb. I chose to over look this as I did expect a used car would have some cosmetic issues as this was a 2017. My only issue was that this dealership had the car posted with 5000 less miles online and on my quote and on my final paperwork(bank documents,warranty, odometer disclosure, ect…) I did not realize this until I had gotten home from the evening with my wife and newborn. I then reached out to my sales man and the finance manager to see what they could do to fix my paperwork and voice my displeasure with feeling like they had falsely advertised(in my opinion) and committed fraud(in my opinion). I eventually got in touch with Jason the GM about the issue and asked for some type of compensation for there being 5000 more miles (I can understand 1-200 miles because of test drives, but 5000 miles is like driving across the country and back) I feel like the cars price should have been less because there’s more miles. I feel like asking for $1000-$2000 off or back wasn’t unreasonable, I was offered $500 for 5000 miles. @25 cents(seems to be a lower standard rate) a mile that would be $1250. Because they could not give me a discount on the car or money back, asked them to somehow add more value to my car such as a appearance protection package and tire protection ect… They ended up throwing in the tire protection for a ($600 value) , I did consider returning the car at this point but decided I didn’t want to go through the hassle of looking around again and continuing to pull my credit.

Myron was exceptionally friendly and professional. I have one complaint in general, he said the car was ready and a car was sent to pick me up, half the way to the dealership he called saying that the car wouldn't be ready until the next day. On the next day I was told that they could not pick me up in Boca because I was outside their area.

Dain was a pleasure to deal with. He made the buying experience super easy and hassle free. Would definitely recommend.

Dain was a pleasure to deal with. He made the buying experience super easy and hassle free. Would definitely recommend.

Oscar in the sales department helped me find the perfect car for me ! He was professional polite and hard working. Along with Javier in the financing department they made this the best experience I’ve ever had buying a car.

Extremely pleased with my recent experience at Autonation Ford Margate. No unnecessary markups (like most other dealerships now due to lack of inventory), no games and just an overall pleasant experience from start to finish. Ray was a wonderful salesman, and the managers will equally great. I will certainly return to this dealership on future purchases.

Excellent prompt service

Worst dealership I’ve ever dealt with I ordered the van a year ago , went to do the deal they wanted 9 1/2% interest ,$1000 a month for 72 months and my credit score is almost 800 they said that’s the deal take it or leave it that’s with $7000 down and they also lowball me on my trade, needless to say I canceled it.. Worst dealer experience ever.

Jeff was very thorough, friendly, and right on task. He did what he said he would do. Thank you.

I can't say enough about Myron, from the minute I called for a replacement part to getting it shipped delivered and installed! he was great and kept me posted and the service was done quickly! highly recommend!

Oscar Pedroza was our sales man. He was very professional, honest & helpful. Very please with his service. If I was in market again I would contact Oscar again. Good experience. Would recommend dealerships to others.

The 4 employees that I came in contact with during the drop off process and pick up process exceeded my expectations. I was having some recalls taken care of on my car. Everyone was professional and kind. The repair was completed sooner than I expected. I definitely will be a return customer.

The best place to buy a car ;)

I received a recall notice on this vehicle last August. I was told that the parts to repair the problem would be available by the end of the year. I called the dealership and spoke to a service writer to check whether or not the parts were on hand. He assured me they had the appropriate parts and scheduled an appointment for me. I brought the vehicle in for the service and was later told that the parts that were on hand were original and not the improved parts to solve the recall issue. Essentially I wasted my time. At no time did the service writer apologize for my inconvenience. Initially he made it sound like it was my fault for not reading the recall letter correctly. When I told him that I read the letter and interpreted it correctly and called him to be sure that the correct parts were on hand he then shifted the blame to the parts department.

My last service appointment was horrible the old man with the ponytail needs to retire

I had the pleasure of working with Brandon Park. He was always sure to keep me updated and was very knowledgeable with every question and concern I brought up with him. 10/10 he'll be my advisor of choice for all my needs at Ford Margate

This review is for the recent Service experience on my Lincoln. Maria Ellis is one of the Lincoln Service Advisors coming over from Pompano Lincoln now closed. I was concerned about where to go for service after that dealership closed, but not anymore. Had an amazing experience and service from Maria Ellis, Lincoln Service Advisor now at Autonation. She has tons of Lincoln experience and is extremely professional. She even took a call from me on her way home. Thank you, Maria!! And thanks to Nina for setting up my appointment on short notice, she's also very professional. Overall, great experience.

I brought my car here for a recall fix, and they did the recall fix efficiently , which is why this isn’t a one star review . While it was in for the recall, the service advisor Nathan Swain told me it needed a battery because it was leaking , I wasn’t super shocked about this because it hadn’t been starting quite as fast recently so I had a feeling I’d need one soon. He quoted me $350 for the battery so I said no thanks, that I’d handle it myself. When I went to pick up my car, the keys they gave me wouldn’t unlock the door, so I went back in and I was like “hey I think you gave me the wrong keys” . Nathan was like “no that’s them, the battery is dead, I told you you needed one. I had to jump start it to get it out of the shop earlier ” . So at this point I’m getting annoyed because the car has been starting fine every day , a fact that he knows because he himself started it in the service drive and drove it to the shop earlier. So basically they ran my end of life battery completely dead in their shop, then he jumped the car and drove it for 30 seconds parked it , gave it no opportunity to charge - and called me to come pick up a completely dead car . Nathan’s attitude was “oh I told you so” . His attempt to “help” was to bring two dead jump boxes out and then shrugged his shoulders and left me to figure it out in their parking lot. I’m not disputing that I needed a new battery, but I brought them a car that was running and driving and starting every morning (and in fact had started itself three times that very day). Their $350 quote was too high and they should have left me at least in the same state I was when I arrived. Or at the very least they should have made sure to get me jumped so I could drive home. Really bad customer service

They're terrible. I'm an out of state buyer. Sent my fully paid for car to me without the title so I cannot resister the vehicle. They've completely fumbled the rectification of their mistake and it's impossible to reach someone of authority that can inform of action being taken to right the situation.

Please be warned that this dealership does not care about the customers. My windshield wiper motor needs to be replaced since it is failing. I have been attempting to speaker with Andrew, my service rep, since November 15th. His voice mailbox is always full. There is never a service manager to speak with to discuss getting my part ordered. On Friday, December 16th, my windshield wiper motor failed in the rain. I called and went off because once again no one was available to help. They promised someone would call. Well I only spent $84,000 at Ford purchasing an 2022 F450 SuperDuty. Well to my surprise Andrew called and was unable to verify if they had a windshield wiper motor available. Andrew promised to speak with the parts manager first thing in the morning and call me with information on the windshield wiper motor. Well he failed to call me or return my calls today, and of course there were no managers available for me to speak with. Did I mention it rained all day and I also use my $84,000 truck for work? This dealership is terrible and I would recommend avoiding using there service department. I did not buy my truck from them, but I did buy the top of the line warranty coverage, which this dealership cannot, nor is it interested in taking care of a Ford customer. Stay away!!!!!

I'm an out of state buyer.i fully paid for my car then arranged a carrier to deliver it. it arrived without the title so I am unable to register and tag it in my state. it's impossible to reach anyone in a position of authority there. they're always "in a meeting." I'm told there is 1 title liaison and she is out sick so they cannot send the title until she returns. how are they selling cars to others if they cannot access and transfer titles or are they just lying?

The customer service and time frame for repair exceeded my expectations. The only drawback to the entire process is they predetermine your day, date and time for drop off/repair. You do have the option to go on line and change, but I would prefer to work with them from the start to chose the date and time. It happened to be my birthday that they selected. I went ahead and kept the appointment as the link they sent me to change the appointment did not work for me. All in all, I am happy with the outcome. The 4 people I dealt with dropping off and picking up were very customer service oriented.

They did an excellent job on my vehicle repairs and it was done sooner than expected! Will go there again in the near future!

Great service, the service advisor Brandon was very knowledgeable and helpful. The technician did a great job.

Excellent service !!! Maria Ellis helped me recommending all the maintenance my car needed, and performed very good.

My experience was painless and took less than 4 hours. Ray was knowledgeable, friendly and all staff were there to be of assistance. Would highly recommend.

Brandon was very helpful and really easy to deal with, I wanted to be sure it was a good experience because this was my first time coming there since Pompano Ford is closed now. I couldn’t be happier with the experience!

Atendimento rápido.

Oscar Pedroza helped me all the way from the Virgin Islands and made this purchase so easy for me. Awesome Customer, Awesome Salesman, Awesome Dealership!!

My experience was great with the best sales guy Tom Anderson helping out with the whole process.

I don't want to say shady , but I don't know 😕

Excellent Service!

Service was timely. My service advisor was outstanding

Brandon and the service team always take great care of our delivery van.

Brandon in the service department took my call for service on my vehicle. I told him that I needed an early morning appointment & he accommodated me with no arguments. I arrived at AutoNation on time and told Brandon that my husband is in cancer therapy and I really needed to be in and out as soon as possible. He said it'd be an hour to an hour and a half....right on time, I was back home. All the details of my service were noted clearly on my invoice. Brandon was cordial, knowledgeable and accommodating. Thanks for great service.

Pleasant customer service, Brandon Parker

Wonderful experience. My sales consultant, Noel, was awesome and made the process as smooth as it can be. A real pro! And recommend anyone that would like to purchase a car here to request him. And Thomas, the finance manager, was extremely helpful and his transparency throughout my purchase of a 2022 Ford Mustang was much appreciated!

To much!! However service was outstanding

Very efficient and professional experience at AutoNation. The Service Advisor (Myron) was excellent and updated me regularly on my car’s progress. The waiting room accommodations were very good with the exception of a lack of refreshments. My car was completed ahead of schedule. Overall, I was extremely satisfied with the whole process at AutoNation.

After almost 40 years of dealing with ford dealerships and having warranty coverage on my vehicles I was told I have to contact Budco for reimbursement on my rental which is a covered item. First and last time back at this dealership after 10 years at Pompano Ford.

Ignacio was very helpful and got my tire replaced quicker than I expected.

Very accommodating

The young man shamari really treated me with respect and told me what I needed I appreciate you taking out the time.

There was a recall on my vehicle I took it in it was no hassle and they did the repair and I was done in no time. Great service.

The service department was very comprehensive when it came to addressing the concern you had about my vehicle. I recommend this service department.

Autonation customer service poor

Easy & quick process to buy my car at the end of the lease

Terrible dealer, terrible service. Took 6 months to get a warranty repair. Communication is terrible.

First time coming to this dealership for service to my Ford-F150. Had great support, Jose explained the process to me and helped me get started with the process. Had an issue where the truck didn't start, after their review they saw that the issue may be the battery and clamps. I assumed starter and was surprised to see my assessment was off. Gave me a clear estimate and helped me figure out the right next steps. I would definitely recommend this dealership and will be back if need be, thank you!

My husband and I had a terrific experience buying our truck, everyone that we come in contact with were great especially Noel, very competent, respectful, funny, smart and caring, I don't like to sit and wait for too long, I'm a very impatient person but because he let my husband and I feel like nothing and no one matter while we were waiting being impatient was not a issue for me. My pastor and his wife are planning to get a truck just like ours, I told them the only person they should speak to is Noel. All of the employees that we come in contact with were very friendly, we never thought that people like them are still in existence, a five star is too low to give, how about a ten star ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐!

Very comfortable dealership, good customer service.

Answered my questions. .

AutoNation margate provided great service from start to finish. Tom Anderson was very knowledgeable and helpful with my purchase of the new Ford bronco. Communication was great throughout the process. He also takes time after you leave the dealership with any questions or concerns. Great service!

Bad experience, this time I left my car to change the oil and wash it, in conclusion, they forgot the sticker that marks the next change, and they didn't wash it right outside saying that because the wash is free! 🤣🤷

Muhammad and Matt greet us with a smile. They had excellent customer service. They show us cars in our price range. Vasile was awesome with our numbers. This is a great place to get new and used cars. My daughter purchased her first car here! Thank Automation Ford for having a great team.

Super good and profetional.

I will not be back to AutoNation again

Service department set my appointment up for warranty work and it was an easy process. Very satisfied.

I was very pleased with my experience of having the recall of my Ford Escape taken care of. Everyone was professional and helpful. I definitely will use AutoNation Ford Margate for any other needs fory Ford.

Shomari was great and the service was great.

Michelle at AutoNation in Margate is the best. She takes her time with you. She does not push. Easy process all around.

A dealer you CAN’T TRUST.

I went to get an oil change and it was quick and everyone there was very nice. Can’t quite remember the name of the person that helped me but the customer service was extraordinary.

Every visit thus far has been a very pleasant experience in the service department Brandon, my advisor, has been excellent and efficient. He is an outstanding advisor and I've recommended him to friends who are in need of service on their vehicles.

Haque greeted us immediately and offered us a test drive quickly did the process. Haque allowed me to take the 22 Ford Explorer St around the area to get accustomed to the differences and new features of my 2017 Ford Explorer XLT. He showed us some of the features and answered our questions. He assisted us throughout the process, very friendly and patient. John, Sales Manager with Autonation Margate, went above and beyond to respond to our questions. He calmly researched and presented the information to us as we went through the process. John wanted to ensure everything was transparent and that we understood each part of the transaction. The price for our trade was very fair, and he worked hard to ensure we felt the transaction was fair. Thomas completed the finance process and went through all the documents. We had a few extra questions, to which Thomas and John quickly responded with information and solutions. Haque assisted with transferring the tag and uploaded the Ford Pass App. He even connected my phone and demonstrated some of the features available through the Ford Pass App. I have been servicing my 2017 Ford Explorer through AutoNation. I have been treated with respect and in a professional manner. I went to a Ford Dealership in Delray, which is closer to my work but unfortunately had the opposite experience. I drive to Margate for service because of my experiences with my positive experiences with Jose, Kadeem, and Rick. Jose always explains if there are any issues or if they see any upcoming issues. This is my second Ford Explorer purchase through AutoNation Ford Margate. The experience was very pleasant experience, and I feel well-informed about my new Ford Explorer ST. Thank you, John, Haque, and Thomas, for all your help and patience! I would like to thank the sales team for entertaining my 9-year-old son too!

This was a very emotional and amazing experience for me. For some, it's not out of the ordinary to get a new car. For me, I've always purchased cars with cash. This was my first big purchase and Dain V. @ autonation Margate made it extra special. Will be working only with them in the future!

I am very disappointed about the service and costumer service that I been receiving from you. I will remove my good review because it seems like after posing a good review everything change. I will never buy a car from your delray ship again. Never buy extended warranty from here if you ever bought a car. They lied to me and never answer my calls.

Mr Antoni, as always, all the car dealers go up and meet you, the stars offer you everything to fall into their trap, they were very attentive when I arrived at the site, I bought a 2019 White Corvette and one of those was that they placed the console for me to do business and they told me that there was no problem that they would order that console for me I have called them or they are busy in 5 minutes we will call you and I am waiting for them to call me how sad that they are not serious people to do business with the public

Jeffrey B. helped me with my Mach E service - it was my first time servicing an electric vehicle, and it was a really good experience. Good communication via texts the entire time, and all of my issues were resolved. I would absolutely use AutoNation Ford Margate again for service, and I strongly recommend Jeff as a service advisor.

James was my advisor - he did an amazing job. Highly recommended!!

My Service advisor, Jeffrey Balaban went out of his way to make sure I got my truck back as fast as possible. He kept me informed the entire time as to what was being done, etc. I highly recommend Autonation Ford of Margate.

My Service advisor, Jeffrey Balaban went out of his way to make sure I got my truck back as fast as possible. He kept me informed the entire time as to what was being done, etc. I highly recommend Autonation Ford of Margate.

Just had a battery and cable replaced. Completed in about 3hours!! That was total time from drop off, diagnostics, and completion!! Service Advisor Jeffery kept me informed through the process!! Thanks again for the GREAT service!!

Easy no hassle buying experience.

Our service writer, Jeff, really worked with us regarding an issue with a missing wheel lock. Great experience. Would highly recommend them.

fast lane service,professional ,knowledgeable I recommend

Terrible Company!! I was slammed with $639.00 additional charges on my closing documents, and they won't refund the money - [non-permissible content removed]!!

Needed to recall done on my Ford Escape and Nathan the advisor answered my questions and had the service performed in a prompt manner. The visit was pleasant and was happy work was performed at no charge.

Professional and friendly customer service. I was updated periodically by Andrew trough out the repair process of my 2018 Ford Mustang.

Michele was extremely helpful and made the purchase of my bronco sport seamless. Her professionalism and attentiveness was truly appreciated

Muy buena atención, pendiente de los detalles, muy recomendado.

Took my car to service for an issue and was assigned Jeff Balaban. Extremely professional and courteous, he was able to quickly acknowledge the issue and within days the car was ready for pick up. Would definitely go to him again and recommend his work to everyone.

Brought in my Mach-E for a recall.. GREAT service, friendly staff.

great staff..especially in serving

Friendly, stress-free atmosphere.

great place to service your vehicle. thanks shomari

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When the rear axle on my Edge went, they got me a rental car. It was a no hassle experience and the customer service was excellent!!

Service department is very good and does a great job communicating with you. They are thorough and take time to do the job right and find solutions.

I had recently used a Ford dealership in Delray for some service and then I went to AutoNation this week. The difference is like night and day. AutoNation Margate’s service department ran incredibly smooth, and the work my car needed was done in a half a day, versus the other dealership where I had to wait 3 days for them to even look at my car. The staff was friendly at both, but AutoNation will be my go to service shop in the future!!

We bought a Ford Explorer last week and had an amazing experience with them , place very organize , clean , and our seller Jose was there all the time to make sure we were able the purchase the car . The financial Cuban guy …. So polite and kind , thank you Ford Margate our family are very happy with the new car !!!

Had an appointment for 7:30 AM which was honored to the minute. The car war evaluated for a recall issue, and I was on my way home in a hour. Excellent job AutoNation.

Shomari Willlis, dose an outstanding job helping when it come to anything regarding my vehicle. He is very professional and represents AutoNation well.

Thanks Jose for your professionalism & friendly conversation about my service! You are the best!!

Not reliable service @ all-THIS WILL BE THE *LAST* CAR I EVER PURCHASE FROM auto nation........

Good works deserves good recommendation, I appreciate the effort of Mrs Kimberly Louis for helping me managed my trading account. Profits are been made weekly as she promised, i invested $1000 and now making $11,200 weekly, All thanks to her, Send her a DM and thank me later Email: kimberlylouis110@gmail.com WhatsApp : +18605563122

Best AutoNation service agent Andrew

Very good job. They are dependable and if there is a problem they work to figure it out.

excellent service great communication

Muy buena experiencia con el team , gracias Arturo por tu ayuda 👍🏼

This is a very friendly place. We had Excellent service from Michele at Auto Nation Ford in Margate during and after the sale of our car and took her time with us. She really knew her stuff about the vehicles and was very, very helpful! Would recommend her if your looking for either a new or used vehicle! We definitely would use her again. Jim & Pat Romaine

Great service, first maintenance was performed. Service writer Jose was awesome, got me in and out quickly.

Kadeem Provides excellent service and keeps you in The loop during the process

Jeff B. was helpful in getting my 2010 Mustang serviced. No issues in getting the appointment time I wanted and the service was done quickly with the wait time consistent with my expectations. Made it as painless as possible. Will definitely be back for future service needs.

their are not serious about the sales.....and the manager are very rude....with the customers........

Jeff was super helpful. The center was pretty timely with my project even. Explained everything I needed for my servicing. Made it as painless as possible and guided me on my next steps. Will definitely be back for anything I need in the future.

Service on Ford Escape was awsome,

The service department is top notch! Never a wait, car is left clean and extremely fast service. The new manager is awesome!

La atención y el profesionalismo de su gente… de mi parte Arturo cano me ayudó bastante en asesoramiento …lo recomiendo quien quiera un auto

Excepcional, Una persona con alto conocimiento y seguridad, nos generó mucha confianza y tranquilidad para tomar la mejor decisión, de a cual fue exitoso el acuerdo. Lo recomendaría a ojo cerrado.

The service I have received at AutoNation Ford Margate has been fair, reasonable, and outstanding. Jim Cady is a top-notch service advisor. He is professional, personable, informative, and provides continued follow-up. He and his supervisors have always stood by their timelines and commitments. They have always gone the "extra mile!

they are courteous, and helpful. service is a bit slow.

Everyone there is very professional, I always return to my service advisor Shamory because he is very helpful and advised what I really need not Trying to add stuff that is not necessary. Free presión when I get my advice, that’s way I always come back to them!

Went in for oil change, rotation, rotors, pads and additional regular maintenance service. My rep Sean was very accommodating and knowledgeable. The entire service was only 3 hours which is pretty good for all that work. I bought my Escape there and always go back for regular maintenance.

Customer service was great- Jimmy is the best👍

Had a major repair and service done , job was completed a day early. 5 stars from me. Shomari Willis took great care of us. Thank you.

A manager called me two weeks ago regarding concerns I filed regarding extremely poor and unacceptable service I had received end of December. Two weeks and this mgr never called me back with any update or how to get my car repaired - it has three things to repair and no follow up. Original complaint involved Andrew Stewart as well. I want an update asap please. Tired of being treated poorly. Long time Ford customer and by far this has been worst experience I have ever had in 30 years!!! It all started by service person and director never returning my 6 calls to try get an update on my car at their location for service - 3 things to be fixed After two days Andrew called to say they didn’t do anything because they didn’t have a part and ford doesn’t keep parts for cars older than 10 years. He didn’t bother changing a bulb or fixing window either. Told me to go pick up car Car still not fixed since 12/27 to now. Mgr has not contacted with resolution yet or even to fix two other issues!! And it’s a FORD car

This is the worst car buying experience ever. My Ford F-150 Limited is still vibrating after several visits to have this problem corrected. I bought this car new and AutoNation Margate, specifically service director Jim Helm, has refused to have the problem rectified. My tires were faulty when I took possession of this Lemon and they are still faulty 30k miles later. I am very dissatisfied after purchasing this truck for over 85k. Jim, I do not need free tires, I just need to have vehicle that works properly. Jerome McLean

Purchased my Ford Mustang in September 2018. The car has less than 48,000 miles and now has a check engine light. Brought the vehicle in on Saturday and was told no one will look at it because it’s busy so left it. Nobody called me about my car so I called and was told I may need a new head gasket or a new motor and that my coolant was low. I was told that my service can be done in 3-4 weeks from now. I drive my car daily to and from work and points in between. There was no offer for a loaner nor partner for a rental offered. I was asked to pick up my car. At first I left my vehicle till so that I can look for options but again I get a call on Tuesday about picking up my vehicle. I asked if there is anything AutoNation Ford can do in regards of a loaner or rental and was told there is nothing they can do. I ended up picking up my car now thinking about getting rid of it.

I got my Mustang serviced on Saturday. Sean told me that Saturdays were super busy & I'd probably get my car back by the end of the day. I explained that I wanted to drive out of town by 11 am for a 5 hour drive that same day & I'd love to reach in daylight. Sean promised he'd put a rush on it. By 10:50 am, Sean phoned to inform me that my car was ready!! He was so professional & extremely helpful.

Autonation de Margate has a terrible service, I had a horrible experience both in the store and via the internet, they don't take care of the customer as they should, worst service I've had so far

We dropped off our work vehicle and Brandon was very helpful and informative! Five stars!

I will NEVER use AutoNation Ford Margate again! I took my 2017 F350 there for its 5k maintenance. I have a maintenance contract, through Ford that is very specific on what is to be done anyone of the items is that I paid extra for every oil change to use Full Synthetic Oil. I pointed this out to Adam, the Service Tech when I checked in my truck. I even pointed it out to him when he pulled my maintenance contract up on the screen. Ford Synthetic Diesel Oil is 5w 40 qsd. I travel and have had this maintenance done at locations across the country. Every Ford dealership that I have been to carries it. Well despite showing this to Adam when I dropped off the truck, they Diesel Tech who did the work put in the non Synthetic oil. When I went to pick up the truck I asked Adam if the Diesel tech used the full synthetic oil. Adam said that yes he did. I then pointed out to Adam that according to the paperwork, the tech had in fact put in non synthetic oil so off he went to the back to ask the tech. He came back out and told me that the tech put in the specific oil that Ford requires and that it is the same oil he always puts in my type of truck. This, despite what my contract and all other dealers have done, this tech new better. He even said they don't stock full Synthetic diesel oil. Adam was absolutely no help. He backed his tech even when I showed him paperwork from a previous 5k service that listed the oil used as the 5w40qsd type. Well it took the service manager getting involved to get this situation corrected. At one point, the service manager looked at Adam and said, "just give them what they want". As Adam walked back to the service bays to tell the tech to do a new oil change with the correct oil he muttered to himself, but clearly loud enough for anyone around to hear, "I'll see if the tech "will" do it." Well, sure enough not only did they have the correct oil in stock, but the tech did the new change, including a new oil filter. This level of service is completely unacceptable. As Adam was finishing up the paperwork he did say that he was sorry for any confusion. Of course he did not say that he was sorry for being such a big horses butt. Frustrated, you bet I am. But I do want to thank the service manager for making the right things happen. Too bad it should never have gotten that far. At the very least, when the service tech thought he knew better and was not going to do what the contract called for, Adam should have called me immediately to let me know. We would have cleared things up then and there. A complete cluster. Stay away from this place and if you must go there, and Adam is your Service Tech, immediately ask for someone else.

This has been THE WORST DEALERSHIP EVER! They sold me a lemon car that SHUTS OFF on me WHILE IM DRIVING WITH MY 5 year old in the car. The past 2 weeks I’ve been calling and was told by BRANDON that his manager JIM will call me and never did. I went into the dealership screaming and yelling because this weekend I almost gotten into an accident and JIM ignored me in person and called the police on me for being upset and yelling due to them not wanting to help me about a car that SHUTS OFF WHILE IM DRIVING ! Researched the lemon law and found this out! They taken my car TWICE and this is the THIRD TIME. No wonder why he called the police ! He doesn’t want to deal with this LEMON LAW !

This has been THE WORST DEALERSHIP EVER! They sold me a lemon car that SHUTS OFF on me WHILE IM DRIVING WITH MY 5 year old in the car. The past 2 weeks I’ve been calling and was told by BRANDON that his manager JIM will call me and never did. I went into the dealership screaming and yelling because this weekend I almost gotten into an accident and JIM ignored me in person and called the police on me for being upset and yelling due to them not wanting to help me about a car that SHUTS OFF WHILE IM DRIVING !

the worst dealership I’ve ever been to.

They take care of their customers. We own to Fords, a 2016 Fiesta ST, and a 2020 Escape. I have all maintainance done by their excellent service department.

Very pleased with the professionalism, service and outcome.

My daughter owns a 2016 Ford Focus She has taken my car to Auto Nation in Margate where I bought it in 2017. She has repeatedly told them the transmission is slipping She was told no it just drives that way On Aug 10 2021 She took it to them again THIS TIME they wanted her to pay over $3000 for a clutch in the transmission.. She took her car to Plantation Ford who fixed her Transmission and it only cost her $100 the deductible for the extended warranty on the Transmission that Ford has to provide due to a class action lawsuit. She keeps saying her car runs better than it ever has in the 4 1/2 years she has owned it. Go to a real dealer Go to a place where they listen to the customer. It is obvious these people are only interested in trying to get you to pay them for something that is covered. Go to Plantation Ford they are honest and reliable. Go anywhere else but not Auto Nation!!!! Shame on you Auto Nation!!!

Purchased a car and the engine light came on. They did fix it. However after you sign the contract and they receive the money from the bank. Don’t expect anyone to return your call. I will never purchase from them again. It’s been weeks and no one has returned my call yet.

Adam was a great service service manager. Very at tentative and got my car serviced quickly

I took my car in for oil change and had issue with back windows . Andrew went out of his way to help me and take care of any issues I had .

Service department was clean and comfortable. Service reps are friendly.

The service manager Adam was very helpful and gave good advice.

Excellent customer service...efficient services

Ignacio was amazing Prompt courteous and efficient. He really went out of his way to help me out. Even got the rental car ready for me.

Excellent experience with the service department at Autonation Ford in Margate. I had n absolutely terrible experience with the service department at Sawgrass Ford about a year ago, I will never go back again. I do not recommend Sawgrass Ford for service. The service manager was extremely unprofessional, rude and disrespectful. My experience with Autonation Ford in Margate was great. Very courteous service rep Ignacio. My concerns were met with a pleasant and professional attitude and resolved the first time with a smile

We purchased a truck from here and we refinanced it in March. I’ve been emailing, calling and leaving messages on Jason Nadlers phone to please get back to me so we can get our GAP REFUND. It’s been months now and still no response! I got fed up and went into the store, with my kids in tow. He wouldn’t see me, apparently he had other costumers and wouldn’t be able to see me. Another gentleman named Alex took the needed information to get the paperwork done. I asked how long it would take to process the paperwork and he said Jason would do it after his customers left for the day. That was almost a month ago now. I texted Alex asking if the paperwork was sent in and no response from him either now. This is all really frustrating! Money doesn’t grow on trees, we need our GAP refund.

I went to Auto Nation Ford in Margate to have my Ford Expedition serviced. The service was quick and was done correctly the first time. My service representative was knowledgeable and helpful.

Have not seen any issues with the repairs as it's my daughters car and she drives it.

i had an appointment, when i got there the parts was ordered and available. i had my vehicle back the same day

Very disappointed! Codes suggested I needed a simple look at my emissions system. The rep gave me codes but I had ask what they meant. Charged me 85.00 and told me to go Toyota to get another computer hook up ! I?ve always serviced my car here ! Once I knew what it needed a cleaned out the emissions thing myself and put it back ! The light went off ! All fixed ! I spent 85.00 to then Google the codes and fix the issue myself

I?ve been taking my cars to AutoNation of Margate for over 15 years

Waited a long while for oil change, that?s with appointment for 9:30 am I didn?t mind too much for the wait however when I went to the front desk to check on my status,,,,, Customer service stated that it was first come first served ,, what?s the appointment for ?? The one guy was not the nicest,, was not the one who waited on me though,, everything else was fine .

NO!!! NOT SATISFIED I bought my ford at sawgrass; bought a service warranty option. And they said I can go to any Ford. First oil change was a fiasco because they had to enter it and then call the company. I was told that after the first time I didn’t have to bring in my paperwork because they would be able to see it in the computer. Second time I called in let them know why I was calling so they can call prior to me getting the oil change service. I declined all extra services because I am paying monthly for the service. My car is done ; I’m called up and charged. I explained myself all over again. He smugged and said ok we will take care of it like he was doing me a favor. So at the end of the day I obviously didn’t get the service I’m paying for. They obviously only did the oil change. So NO I was not satisfied with the service I’ve gotten at your Margate location.

Horrible experience general manager asked me to call him but after numerous calls I gave up as he simply does not care about his customers only reviews. I plan on using another dealership for any future work as I know I was treated with dishonesty.

Exceptional service from Arturo and George to get us into a dream Ford Expedition

Though our service rep was very nice, the service department was disorganized, dramatically behind, and unhelpful. My Ford truck which I have always loved has now been traded in for a new Dodge because I was unable to get repairs or any good information from the dealership. Had they been helpful I would have stuck with Ford as I have owned 4 Ford trucks and ONLY Ford trucks over the last 35 years!

Very professional. Alex Ortega was clear on the process and the transaction was smooth and easy to finish.

Service agent Andrew was very helpful and professional. He took time to listen to my needs and concerns. Kudos to Andrew. Awesome person, Awesome Job.

Quick service and great customer service. Knowledgeable and answered all of my questions.

Oil change and tire rotation and a few other needs; took less than 2hrs

Ford Margate Autonation had a special box in their ad highlighting a tow package and bed extender. However, the bed extender was not provided weeks later they still have not provided the bed extender. But it doesn't stop there. They repeatedly lied to me about the paperwork having been FedExed out and a variety of other things, which did not seem worth lying about, But that is who you are dealing with.

Shomari is the best. He always takes care of his customers and believes that customer care is number one. I’m glad they have him there

Everyone was extremely courteous and did their job well. Was very pleased with the wok performed.

Very good and professional service

Michele was terrific during all the process. She was able to answer all questions and very nice during negociation.

Kadeem, my service advisor, is such a pleasant guy who made my experience super easy. Not only was I updated hourly on the status of my vehicle, I got it back on time as promised. Great job!

I was completely dissatisfied with my last 2 visits to Margate Auto-Nation Ford. I dropped of my vehicle at 6.40 am and returned at 4.pm and had to wait one hour for my vehicle. When I got my vehicle it had other issues associated with what I brought it in for that weren’t fixed. They told me it’s going to cost $530.00 to fixed same. I paid and left. Won’t be going back to Margate Auto Nation Ford.

I have been using AutoNation in Margate for years and never had a problem with their service. If your car has to stay longer if a part needs to be ordered they arrange for you to have a rental without hesitation. Neal was my service writer; He is a sharp fellow and knows what you need and it will get it done right away.

I went to repaid a leak from oil pan on my 2017F-150. This is the second time . I hope ? this issue is done correct this time . AutoNation and Ford stay behind they warranty. I do recommend the AutoNation dealer.

Great experience. Got to the shop and was met by Jim my service advisor and got my car back at the time he told me.

Andrew is ALWAYS very friendly and helpful

The staff at AutoNation Ford is always helpful and will answer any questions in an honest manner

Had a wonderful experience purchasing my new F-150

Have an appointment for a simple oil change two and a half hours later still no car and the sad thing is not the first time it is every time

My service rider was Shomari he was great in every service on my vehicle with amazing customer service I always will be back thank you for a great experience

Did not like that my truck needed repaired but mw attendant did a good job,

The experience was excellent Brandon was very great he drop me home came back on get me when my car was ready great service. He was Very nice and polite.

I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!!

Good experience with good quality and prices. Nice dealership.

Very good service when I went to get an oil change.

I had just bought a dodge 1500 , when I woke up the next morning the left was completely flat, call autonation and they told me to bring it in right away, they took in in express and called me hour later to come pick up Very smooth operation!!

I bought my then brand new Ford Fusion in 2006 in AutoNation Ford Margate, when it was still Maroon Ford. I had service it here since then. There was a rough patch during construction and remodeling. My previous service representative, Rinaldo Arredondo, left for other job. I felt that my personalized service was over and experimented for two or three years with other repair and service shops. Had a Ford Recall for two issues, needed new brakes and had an issue with the AC Controls. Went back, gave it a try and Thuan Nguyen (Sean) won me back as a customer. You truly feel that he cares and follows up. He went more than the extra mile to make me feel that he truly cared about my car, me and my pocket. Thank you Sean for a great experience. You won me back as a AutoNation Ford Margate loyal customer.

Lie about financing warranty and won't order parts with ford rewards. Only accomadating until you buy. Overcharged for gap insurance as well. Can't get a human to answer phone

Awesome. Very professional and kind. 100 percent satisfied.

Thought this was going to be a though fix...Jim and the mechanics made it look easy.

Great experience! Our Service Advisor, David Rivera, answered all my questions and got my truck back to me earlier than expected! I am extremely pleased with the service I received from the Margate, FL location.

took me when i requested, did job quicker than i expected

my experience with margate ford was probably the best experience I have ever had at a dealer. Andrew was right there to check me in. I waited and the work was done very quickly. it was a great experience. I will get all of my car work done here.

Michelle was very good at all aspects of the buying experience. Facility was clean, bright and overall there was a good Buzz/Vibe from everyone that was working there.

Fantastic experience with the service tech and the timing was great

Everyone is very Pleasant and also very helpful the cashier is very helpful I needed some advice on how to get my title from Ford and she gave me the name of the young lady that I have to contactThe gentleman that took care of my car I don’t remember his name but was very pleasant I hope this helps you to keep your business going smooth

Awesome service. Great employees. Awesome new car.

Great service fast repair. Very courteous and reasonable price thank you David

The location is pleasant and the staff are extremely kind. I was attended by employee Kadeem. Even though my English was not very good, he was patient in listening to what I wanted and even more explaining about the services performed in my car. I left very satisfied with everything and everyone.

Michelle completely runs circles around that place! She doesn’t play games, what a hard working and intelligent woman. She makes the car buying process very simple, gathers all the necessary information to make everything smooth and flawless. The manager John also was very welcoming to my family and I! All the staff were very kind. I don’t go to places who try and sell you and take advantage of the people. They are absolutely for the people and i am proud to give them my hard earned money because I get nothing less than the quality I deserve and I wouldn’t expect anything less from Ford. I have been a Ford owner my show life and that doesn’t seem to be changing anytime soon! Stay true to the people and the brand and the people will spread the word and continue to return.

Kadeem should be the service department customer service manager.

Had to revise this review. It was a super purchase experience and follow up from the salesman but I was overcharged on the warranty, the gap insurance and loan (even though I was eligible for a much better deal.

My experience at Autonation is usually professional. Sean is very attentive, informative and considerate. My only disappointment was that I was unable to use a coupon due to the fact that I didn't see the offer in my email until hours later after my visit. I was hoping that I could have still used it by redoing the purchase order since the coupon was still valid.

Was looking for a Bronco Sport. Talked to many different dealerships. Tom Anderson at AutoNation was able to find what i wanted, and handled the discussions by phone. This was important due to me. Everything handled in a very professional but friendly manner.

The best dealership in Florida. I have bought two vehicles so far from here and they offer great services and have the best service department.

Great experience purchasing a used car. Salesman (Jose) and manager (Chris) were very nice and especially helpful in turning in my leased vehicle at another dealership.

They refused to honor Z Plan, gave us a very low trade in amount. We told the salesman upfront that we were using the Z Plan and we weren’t told they weren’t honoring it until after we test drove and got our trade in amount. The manager said they weren’t honoring any Ford Employee Discount Plans because the demand was too high and inventory was too low. So if you’re a Ford Employee don’t waste your time, take your business to a family owned dealership.

Quick, thorough and clean service and waiting area.

Awesome customer service here! This was the first time I brought my car here to get work done and everything was pretty smooth. Ignacio was great with ordering the parts that were needed and helping get everything done quickly and also letting me know right away when everything was done!

The service on my vehicle was completed earlier than expected and my overall experience, thanks particularly to Brandon, was seamless.

Jim was my service writer. He called me when a problem was found with a broken skid plate while rotating the tires during a prepaid service. The estimate was actually more than what I ended up paying. Very honest and great work.

David got me in next day on an urgent repair and resolved my issue

Great experience, I always bring my Escape here for service, 128,000 miles and running great

AMAZING! They weren?t the closest dealer, but had the car that I wanted so I drove further out and I was pleasantly surprised. Dain put me in a Ford Bronco Sport and a few other cars to make sure the Bronco was the right fit for me and it definitely was. Jason handled my financing and JP made me feel like a VIP every step of the way. Even if this dealer isn?t close to you, I highly recommend you choose a car from there even if you have to drive further to get it. The experience was unforgettable. Thank you guys!

I was satisfied with my service visit. All individuals were knowledgeable and professional.

My mom and I recommend seeing Shomari, he is the best whenever we need our car to get service or maintenance. We always get fast service and we always make sure to make an appointment with Shomari. If you have any questions and want great customer service, Shomari is the guy to see!

I had a terrible experience. I dropped off my car Monday and was told they had to keep it for the night because one part had to be ordered. I never heard back. I called multiple times on Tuesday and Wednesday. Finally I called the main line and spoke to David and he told me the service person I was dealing with was sent home because of covid. I guess nobody took over his pending work. Terrible customer service and I was not happy. I had to get a rental for 2 days. If I didn’t call I would of still been waiting.

Don't know if I was just lucky or picked the right day, but I arrived an hour after opening and I was swiftly greeted by my friendly, knowledgeable service writer; my car on its way for a basic oil change and safety inspection right away. Within an hour the safety inspection and oil change were completed, but I was told the radiator fluid and brake lines both needed flushing. Since this is the first service outside of oil and filter changes since I bought my car 5 years ago, it was completely reasonable, and those services were done within an hour. Hopefully I'll be able to make similar great reviews in the next 5 years!

Prompt and on time with a good customer service agent that handled all my needs.

Great service department.

Wonderful experience, My salesperson Kim was very friendly and helpful with the purchase.

Great service. Fixed problem fast at good price.

Fast service. They completed my inspection right away and gave me a detailed description of the condition of the car. Thanks!

Arturo was fantastic holding the car for us and giving us all the information about the car. He was very helpful and the finance guy was also terrific. Highly recommend.

very fast service. went for an oil change & they also checked everything on the truck.

Very good he was fair knowledgeable and quick. Bueno

Absolutely amazing.. Michele did an awesome job and Jeff worked out an amazing financial package for me.. I will forever be grateful

The young man Kadeem who took care of me, whilst getting a service gave me excellent customer care and went out of his way to ensure I was taken care off.

Great purchase experience at AutoNation with J.P. and Kim, our rep. I was relieved to obtain a generous trade in for my VW CC. I just had my first maintenance visit and everyone was very professional and efficient. I have already recommended AutoNation to friends and family wanting to explore buying a new or pre-owned vehicle. Thank you for making my experience so easy.

Great service sales and finance team. I didn't feel pressured or pushed into a deal. Never owned a Ford before but now I'm a big fan!!

Repaired as promised

Kim, my agent, was excellent. Worked hard to get me the car I wanted. Dave and Jeff as well. Kind, courteous and professional. This is the fourth car I?ve purchased from Autonation Margate. Excellent dealership and staff.

Service was quick and easy and Kadeem was friendly and helpful! Thanks for making it effortless!

I have been coming to AutoNation Margate Ford since it was called Mullinex Ford in the 70s. They stood by me and my cars and trucks and I've been a happy customer ever since. I bought my Mustang GT Convertible there and they matched my trade in price and I even got below sticker price! They make it easy to buy your car there and have it serviced! I am a big fan and I will always go to AutoNation Ford Margate! I moved to Miami and I still go to Margate Ford - they are the best Ford Dealership around!

I've only used the parts and service dept. Jim with the grey ponytail was most helpful .

Great service friendly knowledge not pushy willing to work with you.

Always a pleasure Very accommodating and friendly service

Car is great, and Austin was extremely helpful and appreciate everything he did for me. Sales management staff was rather rude and unprofessional but Austin kept the deal together. JP was also great to work with. Thanks to those 2.

I’ve always been pleased with the results when using the Margate Ford (now Autonation) for service or preventive maintenance over the years. This last visit, Service Advisor David Rivera went above and beyond in addition to being amiable and considerate. I waited at home for the service to be completed but because I couldn’t be reached for a pickup time the driver went off shift. When Mr. Rivera did get in touch with me via text he arranged to personally pick me up and take me back to Autonation so I didn’t have to wait until the next day to obtain my vehicle. I learned later that he had to make other arrangements to get his daughter from school in order to accommodate me. He’s definitely a main reason I won’t take my Ford anywhere else.

My experience was very professional my Advisor Ignacio Cidad Take care all I need Thank You

See Austin, Best followup I've ever had on a purchase. SEE AUSTIN, Tell Him Emory Sent you in!!!

Enjoyed the conversation and work of the folks at AN Ford Margate.

I had an appointment to replace a part under warranty. When I arrived there was no one in the service writer area. I waited for a few minutes and a service writer arrived. I advised him that I had an appointment to replace a part on my 2018 F 150. The service writer told me he would summon my service writer to help me out. Two more service writers returned to their work stations and the three talked for a minute or so and I asked them if my service writer was on his way out to assist me. One said he was on lunch and the other said my service writer was off for the day. I waited a few more minutes and then told the three service staff that I was going to another Ford dealer to get my vehicle serviced. I drove to Plantation Ford and took care of my needs. I am done with Autonation Ford.

Excellent service provided by Shomari and the group of mechanics at Autonation

Danny is the best sales manager! That?s a great place for purchasing a new car! No pressure to buy!

Professional , caring, friendly, was concerned about easing my mind about recall, would recommend Soto nation to anyone of my family or friends

Everything I was very satisfied. Fern Kane

Very Professional Staff and Friendly and the most important part Great Service Thank You guys !!!!

Service department. Brought my car in for a Lift gate motor. Was told I’d have my car by end of day. A day later it’s not in stock. Inconvenience of having to bring car back. Service never offers any compensation but Always offers an apology. Blame is always on someone else. Not the first time with this service dept.

I always take my vehicle to auto nation Ford margate. Always excellent service and my service advisor (Andrew) is very professional and helpful.

Great customer service would recommend all the tome

My visit on 2/8/21 was taken care of in a timely manner, than expected. All questions were answered,and addressed of my vehicle. The service people are friendly.

I have used AutoNation Margate on many occasions. My service guy is Kadeem and he has gone over and beyond for me with every visit. He always makes sure that my issues are handled in a timely fashion. On a whole, everyone I have spoken to at this facility has always been great, professional and friendly!

David Rivera was outstanding. He should be in management to train his co workers on how to handle basic situations for customers. Multiple times I have had vehicle serviced there and it has always been a issue for basic maintenance. However, David Rivera took it upon himself to make the process smooth for a check engine light and guaranteed I would have a rental car if I needed it. Thanks David

Smooth process attentive will be back at your dealership

Good service, Took good care of me. Sales rep. Answered a my questions. Very informative. Felt good buying my new truck there. Bought my old Ford truck there 7.3 diesel and still runs like a champ after 20 years. That’s Why I Bought another Ford diesel.

Thank you to the AutoNation Ford Margate Service team. They went through hoops to ensure I did not leave the dealership without resolving my service issue. Great professionals and greatly admire their commitment to their customers.

I will find some other dealer for my vehicle's maintenance.

Great to deal with. No hassle or pressure. Upfront. Professional. Everything went smith no equating of time.

The customer service provided this time around was a complete turnaround. Everyone was cognitive to the needs of the customer, thus providing a welcoming sense of true service.

Jim Cady at AutoNation is absolutely the BEST! He is the sole reason that I would buy another Ford.

I brought my vehicle in to have the dome lights in the interior of vehicle fixed. Also the door was dinging when left open since I bought the vehicle three and a half years ago. I paid $450 to have the job done and when I received my car back the dome lights are still lighting up inside my vehicle. So I paid $450 to remove the dinging sound when my door is opened that I have lived with for three and a half years in this vehicle. I was told I would have to pay again to fix interior dome lights after paying the quoted price for cost of repairs. I will be back in their service center today and hopefully they will make this right there is no way I would have brought in my vehicle for the dinging noise on the door and paid $450 to fix that. I brought the car in to fix the dome lights because I cannot see while I drive at night with my lights on inside the vehicle.

I have recently purchased a vehicle from AutoNation in Margate Florida, I had an issue with my air conditioning, we made an appointment, we were greeted by Andrew who was incredibly professional, he took care of us with the utmost professionalism, The service department was able to find my issue corrected and have my vehicle back to me in a matter of a couple of hours, I had a great experience

No communication from service adviser while I sat in the waiting area for a recall on my car. On a scale of 1-5 I would give him a 0..very disappointed..

Went to Autonation on Friday with my husband to look at the new Edges and the new Broncos, because I was tired of my 8-year Explorer. I needed a new vehicle to get over my "Covid Fatigue," but then I spotted a 2021 Kodiak brown Bronco and was absolutely taken with it! A young 2-day veteran of sales force there, showed us the car, and I decided, there and then, that I must have that Bronco, so Devon Rollison showed me the features, and I was done. Great Car-- Great Deal!