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Recent Reviews from AutoNation Ford Margate

My car has been serviced at Autonation Ford Margate, several times. Some of the same issues have been "repaired" there more than once. The problems still persist. A month ago my engine was replaced. They had the car for 3 weeks. I received a text to pick my car up. I was thrilled to get my car back; however, the excitement was short lived. I made it exactly 1 mile away from the dealership before my car began to smoke and shut down. I called the service department and was advised by Jose that it was "probably just a sensor". Considering the car was smoking and almost shutting off, it made no sense. I took the car back to Autonation driving about 20 mph on a busy hwy. The car was serviced again that day. It took a few hours. The issue was a broken hose clamp. It supposedly popped off due to being an "old part" that was not observed or replaced when the engine was serviced. How could a potential problem with a old clamp go unnoticed before releasing the car back to me? I was told that "more than one" service advisor test drove the car before I picked it up. Mysteriously, the clamp just happened to pop after I drove the car 1 mile but when they drove it, it was "fine". Close to 7k later for the engine repair and the car is still not driving right. With the amount of money spent, clamps should be included as a precaution if they are "old". Why risk having an "old" clamp pop and inconveniece a customer further? I will NOT go to Autonation Ford again for any reason! I was promised a refund on my car rental expense for my inconvenience, in exchange for a 5 star rating for my service advisor. No survey received. I contacted the service manager via phone and email. No response. At this point, I won't lie on a survey for my refund. The overall quality of Ford went from "Ford Tough" to Ford trash! The mustang has been problematic from the day of purchase. I had the engine reset last year. The car used to jerk forward. I mentioned that issue a month ago while taking the car for the engine replacement. I was told by my service advisor that "mustangs tend to do that" and the newer ones jerk forward too. How, if the problem was "fixed"more than once? Either the 2018 mustang was a lemon from the time of purchase in 2018, or the mechanics there do not properly repair cars. I do not have any input on the car salesmen. I did not purchase my car there. A salesman offered to assist me if I ever decide to purchase a new mustang. I would not go there if there was a BOGO sale on cars. Not even sure I would ever purchase another Ford anyway.

DivaPrincess Pink May 4, 2023

Mo2062002 May 4, 2023

My sales person, DeNyse was great. She did her job which ultimately was to identify the car I liked, show it to me, and then support the sales process. I’ve bought many cars so I know the deal. DeNyse got me to the car I liked and Matt (sales manager) handles the negotiation. As usual, although the process is “stress free”, there is negotiation. In this case, I was offered a price for my trade in that was “the best we can do” until I showed a car max offer $2k more. That was immediately matched. Then the stalemate of “this is the best price”. I leave and next day revived a phone call back. Another 1k added to the best price / offer on my trade in. It was fair and I agreed. Kudos to the sales team for making a deal. 5 stars. My only issue was with financing. Arturo comes in and introduces himself. Next question “rates are around 10% is that ok for you?” This is before he checks with the “many banks that will give us the best rate”. I say no, not really that’s very high with my credit background. 8.9% was the rate when he returned. I said no way, that’s too high - doesn’t make sense. I go to get up and leave, but magically, Arturo suggests trying Space Cost credit union and with literally 3 minutes, my rate was closer to 5%. Now, I think I see the game and every company needs to make a profit but this was so obvious of either 1) a sales tactic to see which higher rate I’d accept or 2) finance guy not doing his job by finding me the best rate. Why not start with dove coast? It was that just an extremely lucky guess that they’d have a lower rate? Hmmm :) At the end of the day, friendly staff, great car so far, i enjoyed working out a fair price but I was not pleased with the tactics during the finance process. In the end, I decided not to finance. Even though I was told 2-3 times I could only put $2,500 on a credit card - I ended up paying the final amount with a credit card (11k). Maybe another sales tactic? Maybe they made a special concession for me? I’ll never know, but all in all, a stress free purchase.

Best price? Mar 14, 2023

I will NEVER use AutoNation Ford Margate again! I took my 2017 F350 there for its 5k maintenance. I have a maintenance contract, through Ford that is very specific on what is to be done anyone of the items is that I paid extra for every oil change to use Full Synthetic Oil. I pointed this out to Adam, the Service Tech when I checked in my truck. I even pointed it out to him when he pulled my maintenance contract up on the screen. Ford Synthetic Diesel Oil is 5w 40 qsd. I travel and have had this maintenance done at locations across the country. Every Ford dealership that I have been to carries it. Well despite showing this to Adam when I dropped off the truck, they Diesel Tech who did the work put in the non Synthetic oil. When I went to pick up the truck I asked Adam if the Diesel tech used the full synthetic oil. Adam said that yes he did. I then pointed out to Adam that according to the paperwork, the tech had in fact put in non synthetic oil so off he went to the back to ask the tech. He came back out and told me that the tech put in the specific oil that Ford requires and that it is the same oil he always puts in my type of truck. This, despite what my contract and all other dealers have done, this tech new better. He even said they don't stock full Synthetic diesel oil. Adam was absolutely no help. He backed his tech even when I showed him paperwork from a previous 5k service that listed the oil used as the 5w40qsd type. Well it took the service manager getting involved to get this situation corrected. At one point, the service manager looked at Adam and said, "just give them what they want". As Adam walked back to the service bays to tell the tech to do a new oil change with the correct oil he muttered to himself, but clearly loud enough for anyone around to hear, "I'll see if the tech "will" do it." Well, sure enough not only did they have the correct oil in stock, but the tech did the new change, including a new oil filter. This level of service is completely unacceptable. As Adam was finishing up the paperwork he did say that he was sorry for any confusion. Of course he did not say that he was sorry for being such a big horses butt. Frustrated, you bet I am. But I do want to thank the service manager for making the right things happen. Too bad it should never have gotten that far. At the very least, when the service tech thought he knew better and was not going to do what the contract called for, Adam should have called me immediately to let me know. We would have cleared things up then and there. A complete cluster. Stay away from this place and if you must go there, and Adam is your Service Tech, immediately ask for someone else.

Ronn Greengas Oct 29, 2021

I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!!

Maurice Dixon May 20, 2021

DO NOT BUY A CAR FROM HERE!!! Carless, and dishonest are just a couple words to describe their service/customer service. I told them what I wanted but I'm stuck with something different which no one should've ever gotten. Please read my story below before any thought of buying from here. I found a desirable SUV on Carfax which was there when I checked on a call to schedule an apt. with Margate. It was sadly surprising when it was at another lot when I arrived. So they hassled me to bring it to their location or tell me what lot it was at so they can secure the sale of course. Who knows if they lied, but they sure lied to my face soon enough. The salesman Chris Cavalieri suggested a similar vehicle they had on their lot. It had a loud motor in the test drive but I had good faith as the salesman was very positive about it's condition. Nothing seemed wrong in what we saw in the Carfax/history. Promises were made to top off all the fluids, and change the oil which you will read how they must have not done that for years in the outcome of my experience. They were all talk when it came to my sale, and even asked for more than my budget which I planned for with my originally desired automobile. They mistook my kindness for weakness and I ended up with the other thing on the lot by the end of the day. After 24 hrs, it overheated from a coolant leak!!! I got it to the dealership and asked them for their service. Their response was that a radiator cap was loose. "Nothing serious" they said candidly. I should’ve turned the keys over to return it for a full refund that very evening I picked it up. Week later, Covid-19 struck and I unfortunately got layed off which didn't help. 6 MONTHS and 3k miles later, guess what? ENGINE BLOWN!!! The lift rod was knocking which ruined the surrounding parts due to bad oil. I called politely to figure something out and was denied and transfered a ton like a hot potato. I was cool at first, but no longer after this terrible experience. I will be $4.5k in the dumps after replacing the engine with my trusted family mechanic.

Koch Family Nov 4, 2020

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