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Recent Reviews from AutoNation Ford Margate

I will NEVER use AutoNation Ford Margate again! I took my 2017 F350 there for its 5k maintenance. I have a maintenance contract, through Ford that is very specific on what is to be done anyone of the items is that I paid extra for every oil change to use Full Synthetic Oil. I pointed this out to Adam, the Service Tech when I checked in my truck. I even pointed it out to him when he pulled my maintenance contract up on the screen. Ford Synthetic Diesel Oil is 5w 40 qsd. I travel and have had this maintenance done at locations across the country. Every Ford dealership that I have been to carries it. Well despite showing this to Adam when I dropped off the truck, they Diesel Tech who did the work put in the non Synthetic oil. When I went to pick up the truck I asked Adam if the Diesel tech used the full synthetic oil. Adam said that yes he did. I then pointed out to Adam that according to the paperwork, the tech had in fact put in non synthetic oil so off he went to the back to ask the tech. He came back out and told me that the tech put in the specific oil that Ford requires and that it is the same oil he always puts in my type of truck. This, despite what my contract and all other dealers have done, this tech new better. He even said they don't stock full Synthetic diesel oil. Adam was absolutely no help. He backed his tech even when I showed him paperwork from a previous 5k service that listed the oil used as the 5w40qsd type. Well it took the service manager getting involved to get this situation corrected. At one point, the service manager looked at Adam and said, "just give them what they want". As Adam walked back to the service bays to tell the tech to do a new oil change with the correct oil he muttered to himself, but clearly loud enough for anyone around to hear, "I'll see if the tech "will" do it." Well, sure enough not only did they have the correct oil in stock, but the tech did the new change, including a new oil filter. This level of service is completely unacceptable. As Adam was finishing up the paperwork he did say that he was sorry for any confusion. Of course he did not say that he was sorry for being such a big horses butt. Frustrated, you bet I am. But I do want to thank the service manager for making the right things happen. Too bad it should never have gotten that far. At the very least, when the service tech thought he knew better and was not going to do what the contract called for, Adam should have called me immediately to let me know. We would have cleared things up then and there. A complete cluster. Stay away from this place and if you must go there, and Adam is your Service Tech, immediately ask for someone else.

Ronn Greengas Oct 29, 2021

I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!!

Maurice Dixon May 20, 2021

DO NOT BUY A CAR FROM HERE!!! Carless, and dishonest are just a couple words to describe their service/customer service. I told them what I wanted but I'm stuck with something different which no one should've ever gotten. Please read my story below before any thought of buying from here. I found a desirable SUV on Carfax which was there when I checked on a call to schedule an apt. with Margate. It was sadly surprising when it was at another lot when I arrived. So they hassled me to bring it to their location or tell me what lot it was at so they can secure the sale of course. Who knows if they lied, but they sure lied to my face soon enough. The salesman Chris Cavalieri suggested a similar vehicle they had on their lot. It had a loud motor in the test drive but I had good faith as the salesman was very positive about it's condition. Nothing seemed wrong in what we saw in the Carfax/history. Promises were made to top off all the fluids, and change the oil which you will read how they must have not done that for years in the outcome of my experience. They were all talk when it came to my sale, and even asked for more than my budget which I planned for with my originally desired automobile. They mistook my kindness for weakness and I ended up with the other thing on the lot by the end of the day. After 24 hrs, it overheated from a coolant leak!!! I got it to the dealership and asked them for their service. Their response was that a radiator cap was loose. "Nothing serious" they said candidly. I should’ve turned the keys over to return it for a full refund that very evening I picked it up. Week later, Covid-19 struck and I unfortunately got layed off which didn't help. 6 MONTHS and 3k miles later, guess what? ENGINE BLOWN!!! The lift rod was knocking which ruined the surrounding parts due to bad oil. I called politely to figure something out and was denied and transfered a ton like a hot potato. I was cool at first, but no longer after this terrible experience. I will be $4.5k in the dumps after replacing the engine with my trusted family mechanic.

Koch Family Nov 4, 2020

BE AWARE CUSTOMERS, POSSIBLE SCAM, CHECK YOUR SERVICE POINTS. I was in to receive service on my vehicle. I waited there for 3 hours after being told it would not be that long and at the time of checkout, I asked if I had any redeemable service points. They said no and I could not understand that as I have been going for routine maintenance every 6 months and for repairs that add up to at least $300 each time I go. Andrew, my service advisor told me I have to speak with the service manager, Sean. Sean told me they had not given me points for at least 1.5 years. I have a credit available that is due me and supposed to be credited back to my credit card. I have called Sean at least 6 times to find out information on when and how I will be credited and he said he has to find out. I keep calling and he has not returned any calls. This has been going on since December 5th. It is now the 18th of December. I was now told by a receptionist that Sean is out of town and he left my situation hanging without even a courtesy call or letting me know he would attend to my issue when he returned. I then reached out to the GM, James Lanzaro. I had to leave 2 messages even though I was told he was at the dealership and he has yet to return a courtesy call. I then reached out to Emma on Fords online chat service for this location and she gave me the runaround as well and did not take my complaint seriously. I have been a loyal customer at this location for 7 years. A customer should not have to beg for a phone call back or be blatantly ignored. This is a simple fix of a credit to my credit card and they obviously don't care or they would have at least placed a courtesy update phone call. They are taking advantage of customers by not crediting them with earned service dollars and then are denying the customer any credit back for which I had paid through all my service appointments. I WONDER HOW MANY OTHER CUSTOMERS THIS IS HAPPENING TO. Shame on you Sean and James for ignoring a loyal customer and not applying the credit I have earned back to my card since it was your error for the past 1.5 years. Your actions are deceitful and you are keeping money that is mine. Last time I checked, that is considered theft.

Laura18 Dec 18, 2017

I had purchased a vehicle from this dealer and same person on 9/2014. My lease was not due till 12/02/17 and I had over 8k miles left. I got a call from the salesperson offering me to get me into a new car for the same payment I had on my previous. So me being an impulsive shopper decided to stop by and see what she had to offer. I didn't like what she had so she offered me to have a car shipped from another dealer. I was promised a fully loaded car. So I got a picture text of the outside of the car and me being an impulsive shopper and the salesperson knowing this I entertained the situation. so I go after work and started talking to this person. She had promised me the same payment which wasn't the case, she offered me a fully loaded car which it isn't. I was not even offered a test drive. So we are talking and it was time for her to leave to pick up her daughter which I completely understand cause I have kids of my own. so I asked her let leave this for another day and I would come. But she tells me the car is already wash and ready to go in other words the car was set up for delivery. So me instead of getting up and leaving proceed with the transaction which she wasn't there during the process. So I give in and start signing my life away. so when I get the truck I noticed it didn't have a sunroof which I didn't mind, then I notice it didn't have folding rear view mirrors. I said to myself WTH, them I drive home only to realize the car doesn't have home link. So at this point I am really upset keep in mind this was like 7pm. so first thing I did in the morning was to drive the car back to the dealer and ask this person if they have a buyback. I had only driven the car 17 miles and I asked her can I get my truck back. Her reply was no. The deal is closed. That blew a gasket because i signed the paperwork around 7 o'clock the night before and got there before they were open and she has the nerve of telling me I cant have my car back. I am not sure if their policy still exist but I was under the impression the Auto Nation offered a 3 day or 150 miles money back guarantee. in other words I took this car back 13 hours after purchasing it and drove the car for 17 miles and I get told there is nothing that can be done. I will never buy from this dealer ever again. I feel like calling my HR department and having them research the deal because the company I work for have an agreement with them and some benefits and I am not even sure that was put in my deal.as I was told their deal was better for me and not to use the Xplan. Worse feeling being taking advantage of and on top of that I am stuck with a car for 39 month paying over $500 NOT HAPPY AT ALL

dela2005 Jun 7, 2017

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